Dietary Worker -Part-Time Medina CC Call Center

Aramark; Medina (OH); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Dietary Worker to join their team in a part-time role. This position involves providing essential support to patients via phone and software systems, ensuring that meal orders are processed accurately while maintaining high standards of customer service. The ideal candidate will thrive in a fast-paced call center environment, possess strong communication skills, and be adaptable to changing needs. Join a mission-driven organization that values your contributions and fosters professional growth in a supportive atmosphere. If you are passionate about making a positive impact, this opportunity is perfect for you.

Qualifications

• Previous customer service and/or call center experience preferred.
• Must communicate fluently in English; bilingual a plus.

Responsibilities

• Provide patient support via phone and software systems.
• Maintain a friendly and efficient customer service demeanor.
• Work closely with medical staff to ensure accurate patient nutrition.

Skills

Customer Service

Call Center Experience

Adaptability

Communication Skills

Technology Proficiency

Calm Under Pressure

Education

High School Diploma or Equivalent

Tools

Web-based Software

Telephone Headset

Job description

Title: Dietary Worker - Part-Time Medina CC Call Center

Requisition #: 574947

Location: Medina, OH, US, 44256

Job Description

The Dietary Worker provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Responsibilities

1. Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
2. Maintain a friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
3. Adaptable to customer needs.
4. Responsible for patient customer service functions of answering phones, taking menu orders, answering questions, or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs.
5. Use software to record patient orders.
6. Maintain general knowledge of therapeutic diets to ensure meal orders are processed accurately.
7. Work closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition.
8. Maintain the privacy, safety, and dignity of each customer by observing client confidentiality and closely adhering to safety and sanitation standards.
9. Maintain compliance with ARAMARK’s standards of operation. Adhere to ARAMARK’s Business Conduct Policy at all times. Maintain all records and reports to ensure compliance with all local, state, and federal regulations and codes.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

1. Previous customer service and/or call center experience preferred.
2. Experience in food service, as a dietary clerk, or in a related field preferred.
3. Needs to communicate fluently in the English language; bilingual or multilingual a plus.
4. Ability to stay calm under pressure.
5. Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of the shift. Typical typing of 35 – 45 wpm.
6. Must be flexible and adaptable to change.

About Aramark

Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other characteristics protected by applicable law.

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.