Dietary Worker - Chestnut Hill Hospital - Chestnut Hill Food

Aramark; Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in food services is seeking a Dietary Worker to provide patient support and serve as a liaison for meal services. The role involves customer service in a call center environment, handling patient inquiries, and collaborating with healthcare professionals to ensure accurate nutrition. Ideal candidates will have customer service experience and be comfortable with technology.

Qualifications

• Previous customer service and/or call center experience preferred.
• Fluent in English; bilingual or multilingual skills are a plus.
• Comfort with using technology, including web-based software.

Responsibilities

• Function in a fast-paced call center environment.
• Handle patient customer service functions such as answering phones and taking menu orders.
• Collaborate with doctors, nurses, and the Food & Nutrition team.

Skills

Customer Service

Adaptability

Technology Use

Job description

**Job Description**

The Dietary Worker provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

**Job Responsibilities**

1. Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
2. Maintain a friendly, efficient, and positive customer service demeanor toward customers, clients, and co-workers.
3. Be adaptable to customer needs.
4. Handle patient customer service functions such as answering phones, taking menu orders, answering questions, or appropriately directing calls related to meal or nutritional needs.
5. Use software to record patient orders accurately.
6. Maintain general knowledge of therapeutic diets to ensure meal orders are processed correctly.
7. Collaborate with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition.
8. Observe client confidentiality, maintain privacy, safety, and dignity of each customer, and adhere to safety and sanitation standards.
9. Comply with ARAMARK's standards of operation and Business Conduct Policy. Maintain records and reports to ensure compliance with local, state, and federal regulations.
10. Develop new skills and adapt to changing job duties as needed to meet company commitments.

**Qualifications**

• Previous customer service and/or call center experience preferred.
• Experience in food service, as a dietary clerk, or in a related field preferred.
• Fluent in English; bilingual or multilingual skills are a plus.
• Ability to stay calm under pressure.
• Comfort with using technology, including web-based software, keyboard, and telephone headset; typing speed of 35-45 wpm preferred.
• Flexible and adaptable to change.

**Education**

Details not specified.

**About Aramark**

**Our Mission**

We are rooted in service and united by our purpose to do great things for each other, our partners, communities, and the planet.

We believe in equal employment opportunity and do not discriminate based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other characteristics protected by law.

**About Aramark**

We serve millions daily across 15 countries, committed to developing talents, fueling passions, and empowering growth. Learn more at http://www.aramarkcareers.com or connect with us on social media.