Dietary Worker - Chestnut Hill Hospital - Chestnut Hill Food

Aramark; Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Dietary Worker to provide patient support and serve as a liaison for meal services. The role requires excellent customer service skills, adaptability, and the ability to work in a fast-paced environment. Responsibilities include handling calls, processing meal orders, and ensuring accurate patient nutrition. Join a team committed to making a positive impact in the community.

Qualifications

• Previous customer service and/or call center experience preferred.
• Fluent in English; bilingual or multilingual skills are a plus.

Responsibilities

• Function in a fast-paced call center environment.
• Handle patient customer service functions like answering phones and taking menu orders.
• Collaborate with doctors and the Food & Nutrition team.

Skills

Customer Service

Adaptability

Technology Use

Calm Under Pressure

Education

High School Diploma

Job description

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Title: Dietary Worker - Chestnut Hill Hospital - Chestnut Hill Food

Requisition #: 580695

Location:

Philadelphia, PA, US, 19118

Job Description

The Dietary Worker provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Responsibilities

1. Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
2. Maintain a friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
3. Be adaptable to customer needs.
4. Handle patient customer service functions such as answering phones, taking menu orders, answering questions, or directing calls related to their meal or nutritional needs.
5. Use software to record patient orders.
6. Maintain general knowledge of therapeutic diets to ensure meal orders are processed accurately.
7. Collaborate with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition.
8. Maintain privacy, safety, and dignity of each customer by observing confidentiality and adhering to safety and sanitation standards.
9. Comply with ARAMARK’s standards of operation and Business Conduct Policy. Maintain records and reports to ensure compliance with regulations and codes.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and customers. Job duties may change or new ones may be assigned without formal notice.

Qualifications

• Previous customer service and/or call center experience preferred.
• Experience in food service, as a dietary clerk, or in a related field preferred.
• Fluent in English; bilingual or multilingual skills are a plus.
• Ability to stay calm under pressure.
• Comfort with using technology including web-based software, keyboard, and telephone headset, with a typing speed of 35–45 wpm.
• Must be flexible and adaptable to change.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

We believe every employee should enjoy equal employment opportunity and participate fully in all aspects of the company. We do not discriminate based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other characteristics protected by law.

About Aramark

Aramark serves millions daily through food and facilities services in 15 countries. We aim to develop talents, fuel passions, and empower growth. Learn more at our careers page or connect with us on social media.