Dietary Clerk

St. David's HealthCare; Round Rock (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) plan with company match

Tuition assistance

Life insurance

Job summary

St. David's Round Rock Medical Center is seeking a Dietary Clerk to support patient meal service by processing menus, entering orders, and assisting patients over the phone.

You will handle diet lists, check for allergies or religious dietary restrictions, and ensure accurate documentation of meals served. This role emphasizes confidentiality, professional appearance, and teamwork in a fast-paced hospital environment.

Qualifications

• Basic computer and clerical knowledge required.
• Preferred: HealthTouch Room Service Dining Software.
• Minimum one year of clerical or food service experience in healthcare.

Responsibilities

• Process patient menus and screen dietary orders.
• Enter non-select orders into the dietary data system.
• Assist patients with menu selections and dietary restrictions.
• Verify diet lists against allergies and physician orders.
• Document meals and nourishments served for each patient.
• Maintain patient and staff confidentiality and hygiene standards.
• Provide excellent phone etiquette and customer service.
• Adhere to hospital policies and safety guidelines.

Skills

Customer service

Telephone etiquette

Computer proficiency

English communication

Team player

Education

Basic clerical/healthcare knowledge

Tools

HealthTouch Room Service Dining Software

Job description

Do you have the career opportunities as a Dietary Clerk you want with your current employer? We have an exciting opportunity for you to join St. David's Round Rock Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary And Qualifications

The Diet Clerk is responsible for the clerical aspects of preparation for patient meal service through accurate menu processing on the touch screen computer and assisting patients with menu selection over the phone. Possesses excellent phone etiquette and customer service skills.

ESSENTIAL JOB RESPONSIBILITIES

• Menu line:
• Ensures phones are turned off and on at the designated time periods
• Runs meal counts and diet list to determine patient location and diet order
• Reviews diet list and note patients with allergies, cultural and/or religious dietary limitations/requirements.
• Answers Menu Line within a timely manner and utilizes excellent customer service skills to assist the customer with their needs and/or orders.
• Patient menu dietary ordering:
• Enter non-select orders into the Dietary Menu Data system.
• Assist customer with selections that are available to them based on their nutritional restrictions.
• Cross references order with diet list print out, paying close attention to ensure ordered items do not conflict with patient allergies, physician orders, cultural and/or religious requirements.
• Process Room Service customer orders including the patient and family initiated orders following standard procedures and time frames.
• Patient documentation and accountability:
• Patients who have not placed orders for food or are not on the non-select list should be contacted and reminded that nutrition has not been arranged for them. Assist patients with selecting a food choice or document the patient’s refusal of meal.
• Diabetic patients who refuse nutrition should be reported to the nurse on staff or a dietitian.
• Diet clerks will document all meals and nourishments’ served to each patient for all meals.
• Maintains confidentiality of patient and employee (verbal, written & electronic) information
• Behavior requirements:
• Shows creativity in addressing issues rather than defeating attitude.
• Demonstrates negotiations/conflict resolution skills.
• Accepts accountability for impact of behavior on others.
• Demonstrates enthusiasm and self-motivation in performing job duties.
• Willingly volunteers to represent the organization in the community as needed.
• Adheres to the attendance policy: employee is punctual, observes work breaks, and meal periods and has an acceptable overall attendance record.
• Demonstrates initiative, including seeking new assignments and assuming additional duties when necessary.
• Makes suggestions for changes to improve work routines.
• Demonstrates an appreciation of cost factors in the routine performance of duties and maximizes cost efficiency.
• Accepts and supports change(s) in the organization.
• Professional requirements:
• Adheres to dress code: appearance is neat and clean.
• Wears designated department uniform in a professional and sanitary condition with appropriate hair restraint with clean, non-skid closed-toe shoes.
• Completes annual educational requirements. Maintains education and development appropriate for position.
• Wears identification/badge while on duty.
• Attends appropriate departmental and committee meetings on a regular basis.
• Attends departmental in-service and mandatory education.
• Masters new work routine, methods, and techniques.
• Demonstrates understanding of hospital and departmental policies and procedures.
• Management of environment of care:
• Reduces the risk of acquiring or transmitting infection by learning and adhering to hospital and departmental policies and immediately communicating all unsatisfactory issues to management.
• Attends mandatory education to refresh knowledge in preventing the spread of infections.
• Performs duties in a safe, functional and effective manner that reduces hazards and risks, prevents accidents and injuries and maintains safe conditions by adhering to established safety standards for body mechanics, electrical biohazard, utilities and emergency preparedness plan.
• Washes hands thoroughly and frequently following good personal hygiene practices.
• Understands and utilizes personal protective equipment to protect from exposure to chemical, radiation and/or biohazard.
• Understands and adheres to emergency codes and procedures. Able to describe responsibilities for each code as well as evacuation route and department meeting area.
• Is competent and responsible in following safety & security polices of the hospital.
• Utilizes equipment in safe, effective manner.
• Is knowledgeable of the location and contents of the MSDS manual.
• Adheres and supports hospital’s smoking policy.
• Employee’s conduct must reflect the company’s values and a commitment to the Code of Conduct, ethics and compliance program. Supports hospital mission statement, standards of behavior, and goals. Adheres and upholds all service behaviors as listed in the ICARE value commitment and other departmental initiatives.
• Performs other duties as assigned:
• Appropriately access secured rooms with locked medications storage containers in order to perform assigned job function, which does not include management of medications

KNOWLEDGE, SKILLS AND ABILITIES

Must be able to demonstrate understanding of national patient safety initiatives by strict compliance to all safety protocols and procedures as required by both HCA and Round Rock Medical Center. Knowledge of customer service skills and telephone courtesy skills required. Computer proficiency desired. Effective communication and comprehension skills are necessary in order to communicate with all hospital personnel. Ability to read and speak English in order to comprehend written instructions and communicate with patients and staff. Positive customer service skills are necessary. Must work well independently and as a team member. Must be time efficient and able to perform multiple tasks simultaneously. Maintains a working telephone or agreed upon alternate form of communication.

EDUCATION AND EXPERIENCE

Required:

• Basic computer and clerical knowledge.

Preferred:

• HealthTouch Room Service Dinning Software.
• Minimum one year of clerical or food service experience in a healthcare setting.

LICENSES AND CERTIFICATES

Required:

• ServSafe Food Handler Permit, Williamson County Food Service or State Food Safety Permit.

Benefits

St. David's Round Rock Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

St. David’s Round Rock Medical Center

St. David’s Round Rock Medical Center is a 200+ bed acute-care facility located north of Austin, Texas. This comprehensive medical center features the only hybrid operating room in the county, a 24-hour emergency department with a Level II trauma center, and leading-edge cardiac care through the Heart Hospital of Austin at St. David’s Round Rock. Patients may also receive care related to rehabilitation services, women’s services, cancer care, neurology, joint replacement and orthotics, and more when visiting this facility.

St. David’s Round Rock Medical Center is part of St. David’s HealthCare, which is one of the largest healthcare systems in Texas and the third-largest employer in the Austin area. St. David’s HealthCare was formed through a unique partnership between HCA Healthcare and two local non-profits — St. David’s Foundation and Georgetown Health Foundation.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“Bricks and mortar do not make a hospital. People do.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Dietary Clerk opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.