Diet Concierge (Tray Passer), Dietary, FT, 07A-7:30P

MAJC; Miami (FL); On-site; USD 22,000 - 25,000; Full time

Job summary

Baptist Health in Miami is hiring a patient meal service associate to initiate meal service, verify diet orders, assemble trays, and deliver meals with a strong focus on patient satisfaction.

You will work with Dining Services to confirm allergies and preferences, ensure timely service, and support enteral supply delivery. A High School diploma or equivalent and food safety certification within 90 days are required; basic computer skills are preferred.

Qualifications

• High School diploma or equivalent with relevant certifications.
• Excellent customer service skills and communication abilities.
• Experience with computer-related tasks and handheld devices.

Responsibilities

• Initiates meal service for patients and ensures meals follow prescribed diets.
• Processes meal orders, verifies selections, assembles trays, and delivers meals.
• Maintains excellent patient and staff communication and responsiveness.

Skills

Customer service

Communication skills

Interpersonal skills

Organization skills

Education

High School, Cert, GED, Trn, Exper.

Tools

Food Safety Certification

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

At Baptist Health, we're committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a "grow our own" philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description:

Initiates meal service for patients and ensures patient receives diet according to prescribed diet order. Processes meal order and verifies meal selections, assembles tray where applicable, delivers meal and optimizes patient experience through excellent customer service and meal rounds. Retrieves trays after meal. Utilizes excellent communication skills while interacting with patients, staff, and guests. Establish rapport with patients/family members and displays empathy and compassion. Able to process and deliver enteral supplies. Verifies allergies, preferences and expedites meal service for assigned area. Collaborates with dining services staff in order to facilitate meal service. Must be self motivated, able to work in an unsupervised environment. Estimated pay range for this position is $16.00 - $18.38 / hour depending on experience.

Qualifications:

Degrees:

• High School,Cert,GED,Trn,Exper.

Licenses & Certifications:

• Food Safety.

Additional Qualifications:

• Food safety certification required within 90 days of job entry.
• Excellent customer service skills.
• Experience with computer related skills, with knowledge in wireless printing, iPads and hardware maintenance.
• Basic knowledge of Medical Nutrition Therapy preferred.
• Excellent written and verbal communication skills, especially phone etiquette.
• Interpersonal skills and organization skills necessary.
• Mist be motivated and able to work independently.

Minimum Required Experience: Less than 1 year

EOE, including disability/vets