Diet Clerk, PRN

UT Southwestern Medical Center; Dallas (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

UT Southwestern Medical Center in Dallas is seeking a Nutrition Services team member to process patient meal orders, update dietary records, and support timely meal delivery.

The role emphasizes clear patient communication, accuracy in menus and tickets, and collaboration with Nursing and Nutrition leadership. A high school diploma and basic clerical experience are preferred; this is a full-time on-site position.

Qualifications

• High school diploma or equivalent required.
• Experience in clerical tasks and data entry preferred.
• Experience in customer service or call center is a plus.

Responsibilities

• Process patient meal orders and update Nutrition Services systems.
• Explain meal ordering procedures to patients and coordinate with nursing staff.
• Deliver trays to patients and ensure timely service.
• Manage diet tickets, menus, and nourishment labels.
• Answer calls, discuss menu options, and assist with dietary changes.
• Support troubleshooting and maintain documentation as needed.

Skills

Clerical skills

Data entry

Customer service

Education

High School Diploma or equivalent

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required Education

• High School Diploma or equivalent

Preferred Experience

• Basic clerical and data entry experience and
• Customer Services or call center experience

JOB DUTIES

• Process diet orders and update patient information in Nutrition Services Systems appropriately and in a timely manner.
• Explains procedures for ordering of meals to all patients. Anticipates the need of the patient and responds appropriately. Interacts in a positive, professional manner with patients, family members, and/or nursing on a daily basis. Communicates clearly and professionally, whether verbally or in writing, to take patient orders, promoting both work efforts and problem resolution.
• Assists with delivering trays to patients' as directed by Nutrition Leadership on duty to ensure patients are fed in a timely manner.
• Delivers cupcakes to patients, rolling silverware for patients', pulling birthday supplies for patients celebrating birthdays in hospital, and other misc. duties assigned in diet office.
• Effectively manages complaints and refers to supervisor as appropriate. Verifies that issues have been resolved
• Processes, prints, and distributes daily documents in a timely manner. Including, but not limited to, patient menus, nourishment labels, tray tickets, vouchers, patient reports, etc.
• Manages telephone calls promptly and professionally, utilizing telephone etiquette techniques.
• Promotes, develops, and sustains teamwork. Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.
• Processes late and/or missing trays effectively and ensures tray line begins promptly.
• Verifies accuracy of all patient ticket information prior to submission. Including but not limited to, verifying 2 patient identifiers and ensuring diet in system shown is known to patient, supplement attached, etc. Makes telephone calls to nursing units, as needed, for clarification of diet orders or requests.
• Manages special needs of patients, as indicated, including but not limited to, Rehab units, Behavioral Health Units, and other special units, could potentially include and are not limited to in-person patient ordering due to patient's treatment/care program.
• Actively makes telephone calls to patients' to discuss menu options, food preferences, etc.
• Assists in trouble shooting of computer problems by calling Help Desk or Alerting Manager on Duty immediately upon discovery to prevent delayed patient care.
• Complies with the departmental performance improvement plan by managing patient satisfaction surveys.
• Ensures adequate supplies to maintain diet office running efficiently, by communicating ordering needs to Administrative Coordinator and/or Nutrition Leadership on duty.
• Other duties may be required which are reasonably related to the essential or marginal functions of the position. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the Hospital's Nutritional obligations required by Nutrition Services with patient care. Such participation may require an alternate shift pattern assignment and/or location, including but not limited to emergency operation procedures.

SECURITY AND EEO STATEMENT

• Security
• This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
• EEO
• UT Southwestern Medical Center is committed to