Diesel Service Advisor — Fast-Paced Shop, Career Growth

Kenly 95 Petro; Kenly (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee discounts

Career advancement

Stable, full-time employment

Job summary

Kenly 95 Petro Travel Center is seeking a Diesel Service Advisor / Service Writer for a full-time evening shift in Kenly, NC. You will be the key liaison between customers and diesel technicians, documenting repairs and coordinating schedules to ensure smooth service experiences.

The role emphasizes strong customer service, clear communication, and accurate record-keeping in a fast-paced shop environment. On-site work and opportunities for growth are highlighted.

Qualifications

• Strong customer service and communication skills.
• Organized, detail-oriented, and able to handle multiple priorities.
• Comfortable working in a busy, high-volume diesel service environment.
• Professional, positive attitude with a strong work ethic.
• Ability to think quickly and solve problems effectively.
• Comfortable using computers and service management software.
• Previous experience as a Service Advisor, Diesel Service Writer, Automotive Advisor, or Customer Service Representative is a plus but not required.

Responsibilities

• Greet and assist customers professionally, assessing their service needs.
• Accurately document repair orders and service requests.
• Communicate with technicians to coordinate repairs, maintenance, and schedules.
• Provide clear, timely updates to customers on repair status, timelines, and costs.
• Recommend additional services based on vehicle condition and customer needs.
• Maintain detailed service records and ensure accurate documentation in management systems.
• Support shop workflow to maximize efficiency and customer satisfaction.
• Deliver consistent, high-quality service that builds trust and repeat business.

Skills

Customer service

Communication

Organization

Problem solving

Computer skills

Service software

Tools

Service management software

Job description

Kenly 95 Petro Travel Center is seeking a Diesel Service Advisor / Service Writer for a full-time evening shift in Kenly, NC. You will be the key liaison between customers and diesel technicians, documenting repairs and coordinating schedules to ensure smooth service experiences.

The role emphasizes strong customer service, clear communication, and accurate record-keeping in a fast-paced shop environment. On-site work and opportunities for growth are highlighted.