Diesel Mechanic Support Coordinator

Love's Travel Stops; Oklahoma City (OK); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a dynamic team as a Diesel Mechanic Support Coordinator at a leading travel stop company. In this vital role, you'll assist in diagnosing roadside breakdowns and provide support to diesel mechanics across the country. Your expertise will ensure quality service and customer satisfaction in a fast-paced environment. This position offers a unique opportunity to leverage your skills in a supportive and innovative workplace, where integrity and teamwork are valued. Be part of a company that has been fueling journeys since 1964, and contribute to a culture that prioritizes growth and community involvement.

Benefits

Company funded tuition assistance program

Paid Time Off

Flexible Scheduling

401(k) – 100% Match up to 5%

Medical/Dental/Vision Insurance after 30 days

Competitive Pay

Career Development

Qualifications

• 5+ years of diesel mechanic experience required.
• Post-secondary vocational education strongly preferred.

Responsibilities

• Troubleshoot mechanical problems and recommend repair solutions.
• Provide the highest quality customer experience with courtesy.

Skills

Computer Skills

Microsoft Office

Excellent written/verbal communication

Customer focused

Attention to detail

Ability to multitask

Education

High School Diploma or equivalent

Post-secondary vocational education

Job description

Benefits:* Fuel Your Growth with Love's - company funded tuition assistance program* Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development

BASIC PURPOSE: The Diesel Mechanic Support Coordinator is responsible for providing assistance in diagnosing roadside breakdowns or issues and recommending repair solutions. This position acts as a mechanic support hotline to our diesel mechanics across the country. Additionally, this role provides support to our dispatchers when needed. This position is in a fast-paced, high service environment where business is conducted with integrity and in a positive, respectful, and timely manner.

MAJOR RESPONSIBILITIES:

• Receive in-bound calls to troubleshoot mechanical problems to determine recommended repair solutions
• Assist fleet customers regarding concerns with work currently or previously done to equipment
• Work with 3rd party vendors to ensure quality work is done in a timely manner.
• Coordinate with the dispatch team to determine if work can be completed by internal technician
• Provide expertise to our Risk Management team on shop related claims
• Provide the highest quality customer experience for all internal and external with courtesy and professionalism
• Escalate issues as needed to the appropriate individuals or departments
• Provide detailed documentation of resolutions in case records, emails, etc. in a proficient, accurate, and timely manner
• Other duties assigned as needed

EDUCATION AND EXPERIENCE:

• Education:
  • HS Diploma or equivalent required
  • Post-secondary vocational education strongly preferred
• Experience:
  • 5+ years of diesel mechanic experience required

SKILLS AND PHYSICAL DEMANDS:

• Skills:
  • Hard skills: Computer Skills, Microsoft Office, Typing
  • Soft Skills: Excellent written/verbal communication, customer focused, ability to learn quickly, team player, attention to detail, thorough follow-up, and ability to multitask
• Typical Physical Demands:
  • Requires prolonged sitting, some bending and stooping
  • Occasional lifting up to 20 pounds
  • Manual dexterity sufficient to operate a computer keyboard and calculator
  • Requires normal range of hearing and vision

Job Function(s): Corporate

Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.

The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets.
• Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
• Musket, a rapidly growing, Houston-based commodities supplier and trader.
• Trillium, a Houston-based alternative fuels expert.

The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.