Diesel Field Service Supervisor & Team Leader

Ziegler Inc.; Des Moines (IA); On-site; USD 74,000 - 111,000; Full time

Benefits offered by this job

Health, Dental, Vision and Life Ins.

15 days PTO first year

9 paid holidays

401(k) with company match

HSA with $1000 employer contribution

Disability Insurance (Short/Long Term)

Paid Parental Leave

Fitness membership discount

Education Assistance

Job summary

Ziegler Inc. is seeking a Field Service Supervisor in Des Moines to lead a team of Field Service Technicians, manage field calls, dispatch technicians, and oversee labor and safety compliance. Strong problem solving and customer-service leadership are essential.

Responsibilities include supervising field operations, coordinating parts and service calls, and maintaining safety standards while supporting after-hours requests. Competitive benefits apply.

Qualifications

• 2-year technical degree strongly preferred; high school degree required.
• 5+ years of relevant diesel equipment knowledge strongly preferred.
• 3+ years in a lead or supervisory position preferred.
• Good computer skills required (MS Office products).
• Strong communication, customer service, and organizational skills required.
• Ability to problem solve and think creatively to take care of customers in the most efficient way required.
• Committed to serving our customers.
• Ability to hire, build, and support team of high performing Technicians.

Responsibilities

• Take field service customer calls.
• Seek approval from customer on additional work request details.
• Collaboration on invoice disputes, service call details, and additional segments.
• Service Call Labor Management.
• Open service calls and segments.
• Order parts on service calls as appropriate.
• Dispatch Field Service Technicians.
• Approve employee time (in Workday or D365).
• Monitor service calls to ensure estimates are met.
• Troubleshoot parts availability issues.
• Manage field truck utilization.
• Complete incident reports as needed.
• Field Service Truck inspections (daily, weekly, monthly).
• Conduct regular site visits to ensure PPE and safety standards are followed.
• Hold regular safety meetings.
• Provide after-hours support to customers.
• Stay up to date on equipment/products and technical topics.
• Answer technician questions about service calls and segments.
• Conduct coaching and performance conversations.
• Hold regular team meetings and monitor training completion.
• Plan training for technicians and build team morale.

Education

2-year technical degree

High school diploma

Tools

MS Office

Job description

Ziegler Inc. is seeking a Field Service Supervisor in Des Moines to lead a team of Field Service Technicians, manage field calls, dispatch technicians, and oversee labor and safety compliance. Strong problem solving and customer-service leadership are essential.

Responsibilities include supervising field operations, coordinating parts and service calls, and maintaining safety standards while supporting after-hours requests. Competitive benefits apply.