Diesel Diagnostic Technician / Front Office Coordinator

Express Employment Professionals - Cincinnati East; Bend (OR); On-site; USD 39,000 - 47,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in Bend, Oregon seeks a Diesel Diagnostic Technician who also handles Front Office coordination. This hybrid role combines hands-on diesel diagnostics with customer-facing responsibilities in a busy shop environment.

You will diagnose complex diesel issues, coordinate between customers and technicians, maintain accurate records, and support parts and administrative tasks.

Qualifications

• Experience with diesel diagnostics on light trucks.
• Proficiency with diagnostic software and scan tools.
• Strong communication and front-office coordination skills.

Responsibilities

• Diagnose and troubleshoot diesel-powered vehicles using diagnostic tools.
• Coordinate communication between customers and technicians.
• Document service details and repair information accurately.
• Support parts inventory and administrative tasks.
• Assist in improving shop productivity with diagnostic expertise.

Skills

Diesel diagnostics

Light-truck experience

Diagnostic software

Scan tools

Front-office coordination

Customer service

Administrative tasks

Independence with teamwork

Education

ASE Certification or dealership training

Tools

Diagnostic software

Scan tools

Testing equipment

Computers

Job description

Diesel Diagnostic Technician / Front Office Coordinator

Location: Bend, Oregon
Schedule: Monday-Friday | 8:00 AM-5:00 PM
Pay: $28-$34 per hour DOE

Join Our Team

Express Employment Professionals is seeking a skilled Diesel Diagnostic Technician / Front Office Coordinator for a growing diesel repair operation in Bend, Oregon. This unique hybrid role is ideal for an experienced Diesel Technician, Diesel Mechanic, Diagnostic Technician, or Fleet Maintenance Professional who enjoys both hands-on troubleshooting and customer-facing responsibilities.

In this position, you will diagnose complex diesel vehicle issues, support repair operations, coordinate communication between customers and technicians, and assist with front-office and administrative functions. If you have strong diesel diagnostic expertise, excellent customer service skills, and experience working with light trucks and diagnostic software, we encourage you to apply.

Key Responsibilities

Diesel Diagnostics & Repair Support

• Diagnose and troubleshoot complex mechanical, electrical, and electronic issues on diesel-powered vehicles and equipment.
• Accurately identify diesel engine and electrical system concerns using diagnostic software, scan tools, computers, and testing equipment.
• Support efficient repair turnaround times through accurate diagnostics and effective job coordination.
• Document diagnostic findings, repair information, and service details accurately and professionally.
• Contribute to overall shop productivity by providing high-quality diagnostic support and technical expertise.

Customer Service & Front Office Coordination

• Serve as the first point of contact for customers by greeting visitors and assisting with inquiries.
• Act as a technical liaison between customers, technicians, and the front office to ensure clear communication throughout the repair process.
• Provide professional customer service in person and over the phone.
• Manage parts inventory and assist with computer-based administrative tasks.
• Maintain accurate records of customer interactions, repair updates, and shop documentation.

Required Skills & Qualifications

• Experience working on light trucks.
• Strong diesel diagnostic and troubleshooting abilities.
• Proficiency with diagnostic software, scan tools, and required testing equipment.
• Strong computer and administrative skills.
• Excellent multitasking, organizational, and time-management abilities.
• Ability to work independently while contributing positively to a team environment.
• ASE Certification and/or dealership/manufacturer training preferred.

Ideal Background

Candidates with experience in any of the following roles are encouraged to apply:

• Diesel Technician
• Diesel Mechanic
• Diesel Diagnostic Technician
• Fleet Maintenance Technician
• Heavy Equipment Technician
• Service Advisor with diesel repair experience
• Shop Coordinator
• Automotive Diagnostic Technician
• Truck Repair Technician