Bespoke Designer | Jewelry Sales Specialist

Frank Darling - We're Hiring!; Chicago (IL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Equity Compensation

Medical, dental, and vision insurance

401k plan

Unlimited paid time off

Performance-based bonuses

Disability and Life Insurance

Pre-Tax Commuter Benefits

Employee Discounts

Job summary

Frank Darling in Chicago is seeking a Diamond Jewelry Sales Specialist to provide exceptional service in guiding clients through diamond selection for engagement rings. You will empower clients during pivotal moments, offering detailed advice on diamond options and ring styles.

With strong sales experience and extensive knowledge of fine jewelry, the ideal candidate will thrive in a dynamic environment, leading clients to make confident choices while meeting sales targets. Attractive benefits include equity compensation and flexible paid time off.

Qualifications

• 2+ years of sales experience in a jewelry-focused environment.
• Extremely detail-oriented with a keen eye for design.
• Ability to work under pressure with multiple client requests.

Responsibilities

• Guide clients through the diamond selection process.
• Provide feedback on diamonds and recommend options.
• Meet and exceed sales goals efficiently.

Skills

Strong knowledge of fine jewelry styles

Excellent communication skills

Empathy and professionalism

Proactive problem-solving

Organization and multitasking

Sales experience in jewelry or bridal

Education

GIA Degree

Tools

Adobe Illustrator

Job description

Overview

Frank Darling is a female-founded fine jewelry brand making custom engagement rings feel exciting, personal, and refreshingly human. Known for our modern design and sustainability-minded approach, we’ve been featured in Vogue, WSJ, Bloomberg, Glossy, and more.

Role

Diamond Jewelry Sales Specialist on-site. You’ll work closely with clients during one of the biggest moments of their lives—guiding diamond selection, translating inspiration into design, and creating a seamless, confidence-building experience from first hello to final sparkle.

Responsibilities

• Respond quickly to inbound phone calls, chats, and emails.
• Guide clients through the process of choosing a stone and finalizing the ring purchase.
• Confidently provide feedback on the diamonds clients select from our website.
• Confidently provide real-time diamond recommendations while chatting over the phone or on the website.
• Advise clients on the four C’s.
• Advise clients on the differences between lab-grown diamonds, natural diamonds, and Moissanite.
• Advise clients on all aspects of ring selection, from prong thickness to band thickness, setting style, and wedding band selection.
• Empower clients to feel confident in their once-in-a-lifetime purchase.
• Meet sales goals and close sales efficiently.
• Show diamonds over video chat and in person, and articulate the differences between different options.
• Work with the house gemologist to source, select, and present diamonds.
• Maintain and nurture client relationships as the main point of contact for all sales.

Requirements

• Strong knowledge of fine jewelry styles and trends.
• A keen eye for detail and a high level of empathy and professionalism.
• Ability to work proactively and think creatively to solve problems as they arise.
• Organized and comfortable multitasking and juggling many client requests at once.
• 2+ years of sales experience in jewelry or bridal.
• Extremely detail-oriented.
• Excellent communication skills.
• GIA Degree a plus, but not required.
• Jewelry fabrication or design experience is a plus, but not required.
• Adobe Illustrator experience is a plus, but not required.

Job Details

• Full-time on-site role located in Chicago.
• Office hours are 10AM to 6PM.
• Available schedules: Thursday - Monday.
• Salary: Starts at 60K + quota-based bonus structure.

Benefits

• Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.
• Insurance. Medical, dental, and vision insurance kicks in on the first day of your 2nd month.
• 401k. Optional 401k program.
• Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal-oriented team members to recharge.
• Performance-Based Bonuses. Monthly bonus for achieving sales targets.
• Disability and Life Insurance.
• Pre-Tax Commuter Benefits.
• Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.