Dialogflow CX Solution Architect - AI Chatbot Analytics

PineQ Lab Technology; Thousand Oaks (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

PineQ Lab Technology is seeking a skilled Conversational AI Engineer to design and implement chatbot and voicebot solutions using Dialogflow CX, Looker Studio, and cloud APIs. You will contribute to analytics dashboards with SQL/BigQuery and collaborate across teams to align chatbot goals with business objectives.

The role involves Agile practices, CI/CD with GitLab, and hands-on development in Node.js or Python for webhooks and fulfillment. Join a growing AI-focused team in Thousand Oaks, CA.

Qualifications

• Experience building chatbot and voicebot with Dialogflow CX and webhooks.
• Strong SQL/BigQuery skills for analytics dashboards.
• Familiarity with Agile ceremonies and Jira for task tracking.

Responsibilities

• Development of Chatbot and Voicebot using Google Cloud Dialogflow CX by designing and implementing conversational AI solutions by creating intents, entities, training phrases, fulfillment logic and integrating Webhooks and APIs.
• Experience in Looker Studio (Data Studio), SQL and Big Query for the Dashboard analytics development based on the key performance metrics
• Integrate bot with Google Cloud Functions, Firestore DB and third party APIs.
• Implement multi-turn conversations, error handling and contextual routing for optimal user experience.
• Participate in Agile ceremonies (e.g., sprint planning, daily stand ups, backlog refinement) and adapt validation processes to align with Agile workflows.
• Hands on experience in JIRA for development task activities and defect fixes
• Continually improve conversational design using analytics insights
• Collaborate with system owner, business owner and stakeholders to align chatbot goals with business objectives
• Experience in Node.js or Python for webhook and fulfillment development.
• Handling end to end CI/CD pipelines using Gitlab and DevOps practices
• Knowledge on designing the Architecture for conversational AI.
• Collaborate with cross functional teams to analyze the impact of integrated systems and provide guidance to the team on required testing activities.
• Ensure timely delivery while maintaining high quality and compliance standards
• Contribute to your development and the teams technical skills by demonstrating inclusive behaviours and establishing a culture of highest performing teams
• Keep up to date with industry news and developments to support business development opportunities and solutions

Skills

Dialogflow CX

Looker Studio

SQL

BigQuery

Node.js

Python

NLP

Chatbot

Voicebot

Agile

JIRA

GitLab

APIs

Tools

GitLab

JIRA

Webhooks

APIs

Job description

PineQ Lab Technology is seeking a skilled Conversational AI Engineer to design and implement chatbot and voicebot solutions using Dialogflow CX, Looker Studio, and cloud APIs. You will contribute to analytics dashboards with SQL/BigQuery and collaborate across teams to align chatbot goals with business objectives.

The role involves Agile practices, CI/CD with GitLab, and hands-on development in Node.js or Python for webhooks and fulfillment. Join a growing AI-focused team in Thousand Oaks, CA.