Dialer Campaign Strategy and Optimization

Remote Jobs; United States; Remote; USD 86,000 - 119,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana is seeking a remote Senior Campaign Manager to lead outbound and inbound outreach campaigns with a focus on conversion, contact rate, and efficiency. You will collaborate across Operations, Marketing, Analytics, and IT to optimize dialer strategies and lead management in a healthcare environment.

The role requires 5+ years in campaign management or related fields, strong analytical skills, and experience with dialer platforms. Travel may be required occasionally.

Qualifications

• 5+ years of experience in campaign management, contact center operations, dialer strategy, marketing operations, member engagement, or business analytics.
• Proven experience managing outbound and inbound campaigns with focus on conversion, contact rate, and efficiency.
• Experience developing targeting strategies, segmentation models, and performance optimization initiatives.
• Experience working cross-functionally with Operations, Marketing, Analytics, Technology, and Vendor partners.

Responsibilities

• Lead the design and optimization of outbound and inbound outreach campaigns to maximize conversion and efficiency.
• Collaborate with Operations, Marketing, Analytics, Technology, and Partners to align on campaign strategies and KPIs.
• Develop targeting, segmentation, and test-and-learn initiatives to improve campaign performance.

Skills

Campaign management

Dialer platforms

Cross-functional collaboration

Advanced analytics

Test-and-learn strategies

Performance metrics

Lead management

Education

Bachelor's degree

Tools

Power BI

Tableau

CRM systems

Job description

Required Qualifications

• 5+ years of experience in campaign management, contact center operations, dialer strategy, marketing operations, member engagement, or business analytics.
• Proven experience managing and optimizing outbound and inbound outreach campaigns with responsibility for conversion, contact rate, and efficiency outcomes.
• Experience developing campaign targeting strategies, segmentation models, and performance optimization initiatives.
• Experience working cross-functionally with Operations, Marketing, Analytics, Technology, and Vendor partners.
• Experience in healthcare, pharmacy, health plan, Medicare, or regulated environments preferred.
• Demonstrated success managing multiple initiatives and delivering measurable business results.
• Experience with dialer platforms and workforce/contact center technologies.
• Strong understanding of contact center technologies, dialer platforms, campaign management, and lead management processes.
• Advanced analytical skills with the ability to interpret complex data sets and translate findings into actionable recommendations.
• Experience designing and executing test-and-learn strategies, including scripting, segmentation, call timing, and outreach optimization.
• Strong knowledge of campaign performance metrics, including conversion rates, contact rates, cost per acquisition, and cost per retention.
• Ability to identify trends, risks, and opportunities and proactively develop optimization strategies.
• Strong project management and organizational skills with exceptional attention to detail.

Preferred Qualifications

• Bachelor's degree
• Experience with dialer platforms and workforce/contact center technologies.
• Proficiency in Excel and data visualization/reporting tools (Power BI, Tableau, or similar).
• Experience utilizing CRM and campaign management systems.
• Ability to partner with technical teams to define business requirements and support system enhancements.

Additional Information

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours: 40

Pay Range: $86,300 - $118,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 08-25-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.