Diagnostics Technical Specialist

Zoetis; San Juan (PR); On-site; USD 70,000 - 100,000; Full time

Job summary

Zoetis Diagnostics is seeking a Diagnostics Technical Specialist to provide onsite support for veterinary clinics, labs, and academic settings across Puerto Rico. You will lead installation validation, training, and operational support for Zoetis diagnostic products, aiming to optimize adoption and value.

You will travel extensively (up to 90% of the work week) within the territory, collaborate with ABM/DSC teams, and work to improve workflows and diagnostic utilization while ensuring excellent

Qualifications

• Associate's degree required or equivalent experience.
• Bachelor's degree preferred or equivalent experience.
• Credentialed Veterinary Technician preferred.

Responsibilities

• Deliver post-sale installation support and training to accelerate adoption.
• Execute onboarding across point-of-care diagnostics and related offerings.
• Identify workflow pain points and design improvements to increase utilization.
• Respond to onsite support requests and coordinate escalation for complex issues.
• Use territory tools to balance urgent needs with planned visits.
• Drive utilization and value-based recommendations for consumables and services.
• Generate and route qualified leads for analyzers and reference lab opportunities.
• Tailor messaging to align customer needs with business objectives.
• Collaborate with field partners to protect customer base and support initiatives.
• Work with ABM and DSC to provide customer service as a team.

Skills

Analytical mindset

Critical thinking

Presentation skills

Fluent English

Fluent Spanish

Travel readiness

PR animal health knowledge

Ability to lift 60 lbs

Team collaboration

Education

Associate's degree

Bachelor's degree preferred

Veterinary Technology Program degree preferred

Credentialed Veterinary Technician preferred

Tools

Microsoft Office

Excel

Adobe

Job description

The Diagnostics Technical Specialist (DTS) provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings and are responsible for the overall business health and customer satisfaction of their assigned territories. Their primary purpose is to assist clinics with all aspects of implementation, training, operation, applications, and problem resolution on all veterinary diagnostics products. The specialist will be involved in all phases of the onsite support process with emphasis on diagnostics implementation, workflow improvements, increasing utilization of diagnostic products, and efforts to expand our product line with our current customers.

Responsibilities

• Deliver post-sale product installation support and validation; lead applications and operations training that accelerates adoption and reduces time-to-value.
• Execute new and existing customer onboardings across point-of-care diagnostics, Zoetis DX/Virtual Lab, and reference lab offerings; support structured onboarding journeys (e.g., a 100-day onboarding cadence where applicable).
• Identify, document, and address workflow pain points; design and implement workflow improvements that enhance the customer experience and increase utilization.
• Respond to onsite technical support requests and coordinate escalation (including leveraging Level 2/technical support for phone-based case resolution) to troubleshoot and resolve complex system issues with urgency and complete follow-through.
• Use territory/time-management tools (e.g., FASTDx) to balance urgent needs with planned utilization visits and to optimize account coverage.
• Drive utilization and pull-through by influencing appropriate use of consumables and services (e.g., rotors/packs, rapid tests, Imagyst scans/kits, and reference lab) through consultative training and value-based recommendations.
• Generate and route qualified leads for point-of-care analyzers and reference lab opportunities (competitive capture and customer retention) by identifying needs during customer engagements.
• Tailor messaging to align customer needs with business objectives; incorporate awareness of industry and territory trends to create appropriate selling opportunities.
• Collaborate closely with field partners to protect/defend the customer base and to execute corporate/specialty initiatives and quarterly projects.
• Works closely with the Area Business Manager (ABM) and Diagnostic Solutions Consultant (DSC) to provide appropriate customer service in a team approach.
• Works with the ABM and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers.

Knowledge, Skills, Ability Requirements

• Basic computer skills (ie. Microsoft Office, Excel, Adobe).
• Basic knowledge of animal disease states preferred.
• Knowledge of diagnostic products, instrumentation, and clinic processes.
• Candidate must possess an analytical mindset and demonstrable critical thinking skills.
• Must have the availability and willingness to travel up to 90% of work week in territory and be flexible to accommodate customer visit requests.
• Candidate must have a deep understanding of the PR animal health market.
• This position requires travel to multiple locations within PR territory on regular basis. New hire initial trainings will be held in Union City, CA & Parsippany, NJ. National sales & training meetings as well as regional sales meetings will be scheduled in advance and will require out of state travel.
• Typically works standard business hours, Monday through Friday.
• Ability to safely lift and move 60 lbs.
• Must be fluent in English and Spanish.

Technical Skills and Competencies

• Exemplifies early adopter behaviors for rapid learning ability.
• Capably grows technical knowledge through relationships, creative solutions, and enhances customer loyalty.
• Demonstrate expertise in veterinary terminology/science.
• Skilled at making presentations. Ability to transport, set-up and demonstrate equipment quickly and effectively.
• Balances strategic and tactical business requirements.
• Demonstrated organizational, prioritization, and time management skills.
• Strong ability to multi-task and work independently.

Qualifications (Training, Education, & Prior Experience)

• Position requires an Associate's degree with a Bachelor's degree preferred or equivalent experience.
• A degree from a Veterinary Technology Program preferred. Credentialed Veterinary Technician preferred.
• At least one year of experience working in a clinical setting.
• Valid Driver's License, clean driving record, auto insurance.

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.