Diagnostic Technical Specialist

Zoetis; Jersey City (NJ); On-site; USD 69,000 - 100,000; Full time

Job summary

Zoetis is seeking a field-based professional to manage clinic relationships across the assigned territory, driving adoption of diagnostic products and optimizing workflows.

You will train clinics, provide on-site support, coordinate with ABM/DSC teams, and travel up to 75–80% with initial trainings in Union City, CA and Parsippany, NJ.

Qualifications

• At least one year in a clinical setting.
• Bachelor's degree or equivalent preferred in veterinary/health field.
• Credentialed Veterinary Technician preferred.

Responsibilities

• Manage clinic relationships to improve utilization and adoption of diagnostic products.
• Identify and address clinic pain points; design workflow improvements.
• Provide on-site technical support and resolve complex system issues.
• Train clinics on product lines to boost productivity.
• Deliver post-sale installation, validation, and training.
• Document daily activities and summarize client feedback.
• Travel up to 75–80% and coordinate with ABM/DSC teams.
• Lift and move up to 60 lbs.

Skills

Relationship management

Travel readiness

Analytical thinking

Microsoft Office

Education

Associate's degree; Bachelor's preferred

Veterinary Technician degree preferred

Tools

Microsoft Office

Job description

Responsibilities

Anticipated travel within assigned territory as required (up to 80%).

• Responsible for the success of the relationship with assigned clinics in order to achieve the goals and objectives identified by the customer and company to improve utilization, increase adoption, and minimize implementation time of diagnostic products.
• Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points; and, for facilitating, developing, designing and implementing clinic workflow processes that improve overall customer experience with diagnostic products.
• Responds to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research and veterinary academic settings.
• Provides clinics with guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations.
• Provides post sale product installation and validation, applications and operations training.
• Completes daily activity documentation, including detailed reports after customer visits, by collecting, analyzing and summarizing all available information including detailed satisfaction information.
• Must possess superb customer service skills, be able to work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through.
• Must understand general veterinary clinic operations including but not limited to diagnostic applications, financial limitations, training requirements, and workflow processes.
• Must have the ability to create and deliver training presentations clearly and effectively in both formal and informal environments.
• Works closely with the Area Business Manager (ABM) and Diagnostic Solutions Consultant (DSC) to provide appropriate customer service in a team approach.
• Works with the ABM and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers.
• Ability to safely lift and move 60 lbs

Knowledge, Skills, Ability Requirements

• Basic computer skills (ie. Microsoft Office, Excel, Adobe)
• At least one year of experience working in a clinical setting.
• Basic knowledge of animal disease states preferred.
• Knowledge of diagnostic products, instrumentation, and clinic processes
• Candidate must possess an analytical mindset and demonstrable critical thinking skills
• Must have the availability and willingness to travel up to 75% of work week and flexible to accommodate customer visit requests.
• This position requires travel to multiple locations within IA on regular basis. New hire initial trainings will be held in Union City, CA & Parsippany, NJ. National sales & training meetings as well as regional sales meetings will be scheduled in advance and will require out of state travel.
• Typically works standard business hours, Monday through Friday.

Qualifications (Training, Education, & Prior Experience)

• Position requires an Associate's degree with a Bachelor's degree preferred or equivalent experience.
• A degree from a Veterinary Technology Program preferred.
• Credentialed Veterinary Technician preferred.

Technical Skills and Competencies

• Exemplifies early adopter behaviors for rapid learning ability.
• Capably grows technical knowledge through relationships, creative solutions, and enhances customer loyalty.
• Demonstrate expertise in veterinary terminology/science.
• Skilled at making presentations. Ability to transport, set-up and demonstrate equipment quickly and effectively.
• Balances strategic and tactical business requirements.
• Demonstrated organizational, prioritization, and time management skills.
• Strong ability to multi-task and work independently.
• Valid Driver's License, clean driving record, auto insurance.

The U.S. base salary range for this full-time position is $69,000 - $100,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

This position is also eligible for short-term incentive compensation.

In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit‑sharing contribution from Zoetis, and 4 weeks of vacation.

Visit zoetisbenefits.com to learn more.

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award‑winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well‑being in every sense, from health and financial wellness to family and lifestyle resources.

Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web‑based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment‑related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.