DHS Workload Coordinator

Information-Systems-and-Networks-Corporation; Bethesda (MD); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical Coverage

FSA

Disability insurance

Life Insurance

401(k) Retirement Plan

Paid Time Off

Growth opportunities

Job summary

ISN Corporation in Bethesda, MD is seeking a DHS Workload Coordinator to manage and monitor investigative workloads across the program, ensuring resources are used efficiently to meet customer priorities while maintaining quality and timeliness. The role requires collaboration with Program Management, Field Leadership, and investigative personnel.

The position emphasizes strategic assignment, workload forecasting, and reporting, with a security clearance of active favorable adjudicated T5/T5R or

Responsibilities

• Assign investigative work based on geographic coverage, availability, case priority, workload capacity, and customer requirements.
• Balance investigator workloads to support production, quality, and timeliness objectives.
• Monitor workload distribution and adjust assignments as operational needs change.
• Identify potential timeliness concerns and implement mitigation strategies.
• Prepare and submit extension requests and waivers when appropriate.
• Coordinate closely with Field Leadership regarding investigator capacity and performance.
• Develop assignment strategies aligned with contract requirements and customer priorities.
• Triage incoming work and ensure timely assignment and processing.
• Analyze workload trends and forecasting data to support staffing and resource planning.
• Provide workload reporting and recommendations to Program Management.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

DHS Workload Coordinator

Bethesda, MD, US

10 days ago Requisition ID: 1250

Salary Range: $65,000.00 To $75,000.00 Annually

Join a Company Where Your Work Makes a Difference

At ISN, we believe our people are the driving force behind our success. For more than 45 years, we've partnered with over 150 federal agencies to deliver innovative, mission-critical solutions that strengthen government mission and serve the public.

Recognized over 25 times by the Washington Business Journal as one of the 50 Fastest Growing Government Contractors and by the Inc. 5000 as one of the Fastest Growing Private Companies, ISN continues to grow through exceptional service, innovation, and a commitment to excellence. We have earned more than 100 commendation letters from our customers recognizing our commitment to exceptional quality, timely delivery, and unwavering integrity. We take pride in our role as a trusted government partner, delivering innovative solutions that benefit society, strengthen national security, and support mission-critical operations.

At ISN, you'll find more than a job-you'll find an opportunity to build your career, collaborate with talented professionals, and make a meaningful impact supporting important federal missions. We foster a collaborative, inclusive culture where employees are encouraged to learn, grow, share ideas, and contribute to innovative solutions for our customers.

Whether you're just beginning your career or bringing years of experience, you'll join a team that values integrity, accountability, teamwork, and continuous improvement. If you're passionate about making a difference and delivering exceptional results, we'd love to have you on our team.

You'll Love Working at ISN

• Comprehensive Medical Coverage with Prescription Benefits
• Flexible Spending Accounts (FSA)
• Company-Paid Short-Term & Long-Term Disability
• Company-Paid Basic Life Insurance
• 401(k) Retirement Plan
• Paid Time Off beginning on your first day of employment
• Professional growth and leadership development opportunities

Position Summary

The Workload Coordinator is responsible for the strategic assignment, management, and monitoring of investigative workloads across the program. This position ensures investigative resources are effectively utilized to support customer priorities while maintaining quality, timeliness, and production objectives.

The Workload Coordinator serves as a critical partner to Program Management, Field Leadership, and investigative personnel to optimize workforce utilization and support contract performance requirements.

Security Clearance: Active favorable adjudicated T5, T5R or HT

DHS experience highly desired

Key Responsibilities

• Assign investigative work based on geographic coverage, availability, case priority, workload capacity, and customer requirements.
• Balance investigator workloads to support production, quality, and timeliness objectives.
• Monitor workload distribution and adjust assignments as operational needs change.
• Identify potential timeliness concerns and implement mitigation strategies.
• Prepare and submit extension requests and waivers when appropriate.
• Coordinate closely with Field Leadership regarding investigator capacity and performance.
• Develop assignment strategies aligned with contract requirements and customer priorities.
• Triage incoming work and ensure timely assignment and processing.
• Analyze workload trends and forecasting data to support staffing and resource planning.
• Provide workload reporting and recommendations to Program Management.

ISN Corporation is proud to be an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law.

ISN Corporation maintains a Drug-Free Workplace. All candidates must successfully complete a pre-employment background investigation prior to starting employment.