DHS Review Leader

Information-Systems-and-Networks-Corporation; Bethesda (MD); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical coverage

Flexible Spending Accounts

Disability insurance

Life insurance

401(k)

Paid Time Off

Professional growth

Job summary

ISN Corporation in Bethesda, MD seeks a Review Leader to oversee the Review Team supporting federal background investigations. You will ensure investigative reports and documentation meet customer requirements, government regulations, and contract standards.

You will assign work, monitor workloads, KPIs, and collaborate with Program Management, QA, and Training to identify trends and drive process improvements.

Qualifications

• Experience leading a Review Team and managing daily operations.
• Active favorable security clearance (T5, T5R or HT) is required.
• DHS experience highly desired.

Responsibilities

• Provide day-to-day leadership and management of the Review Team.
• Assign work and balance workloads to meet priorities and customer requirements.
• Monitor quality, timeliness, and production metrics.
• Ensure reviews comply with customer and contract standards.
• Track KPIs and report performance to Program Management.
• Partner with QA and Training to implement corrective actions.
• Support audits and process-improvement initiatives.

Skills

Leadership

Team management

KPI tracking

Process improvement

Stakeholder communication

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Bethesda, MD, Bethesda, MD, US

10 days ago Requisition ID: 1255

Salary Range: $70,000.00 To $85,000.00 Annually

Join a Company Where Your Work Makes a Difference

At ISN, we believe our people are the driving force behind our success. For more than 45 years, we've partnered with over 150 federal agencies to deliver innovative, mission-critical solutions that strengthen government mission and serve the public.

Recognized over 25 times by the Washington Business Journal as one of the 50 Fastest Growing Government Contractors and by the Inc. 5000 as one of the Fastest Growing Private Companies, ISN continues to grow through exceptional service, innovation, and a commitment to excellence. We have earned more than 100 commendation letters from our customers recognizing our commitment to exceptional quality, timely delivery, and unwavering integrity. We take pride in our role as a trusted government partner, delivering innovative solutions that benefit society, strengthen national security, and support mission-critical operations.

At ISN, you'll find more than a job—you'll find an opportunity to build your career, collaborate with talented professionals, and make a meaningful impact supporting important federal missions. We foster a collaborative, inclusive culture where employees are encouraged to learn, grow, share ideas, and contribute to innovative solutions for our customers.

Whether you're just beginning your career or bringing years of experience, you'll join a team that values integrity, accountability, teamwork, and continuous improvement. If you're passionate about making a difference and delivering exceptional results, we'd love to have you on our team.

Why You'll Love Working at ISN

• Comprehensive Medical Coverage with Prescription Benefits
• Flexible Spending Accounts (FSA)
• Company-Paid Short-Term & Long-Term Disability
• Company-Paid Basic Life Insurance
• 401(k) Retirement Plan
• Paid Time Off beginning on your first day of employment
• Professional growth and leadership development opportunities

Position Summary

The Review Leader provides leadership, oversight, and operational management for the Review Team supporting federal background investigations. This position is responsible for ensuring investigative reports and supporting documentation are reviewed in accordance with customer requirements, government regulations, and contract standards prior to submission.

The Review Leader oversees reviewer assignments, monitors workload distribution, tracks key performance indicators (KPIs), and ensures the team consistently meets quality, timeliness, and production objectives. Working closely with Program Management, Field Leadership, Quality Assurance, and Training personnel, the Review Manager identifies trends, recurring deficiencies, and process improvement opportunities that support overall contract performance.

As a leader within the operational organization, the Review Manager is responsible for developing staff, driving accountability, fostering collaboration, and ensuring the Review Team serves as a trusted quality partner to Investigators and Record Searchers.

Security Clearance: Active favorable adjudicated T5, T5R or HT

DHS experience highly desired

Key Responsibilities

• Provide day-to-day leadership and management of the Review Team.
• Assign work and balance reviewer workloads based on staffing levels, workload volume, priorities, and customer requirements.
• Monitor team performance against established quality, timeliness, production, and customer service metrics.
• Ensure investigative reports, interviews, and record checks are reviewed in accordance with customer and contractual requirements.
• Track and report team KPIs, trends, and performance metrics to Program Management.
• Collaborate with Workload Leadership and Field Leadership to address operational challenges and support timely case completion.
• Identify recurring errors, deficiencies, omissions, and quality concerns across investigative work products.
• Partner with Quality Assurance and Training personnel to develop corrective action plans and targeted educational initiatives.
• Monitor reviewer productivity and provide coaching, mentoring, and performance feedback.
• Conduct performance management activities, including development planning and corrective actions when necessary.
• Ensure consistency in review practices and interpretation of investigative requirements across the review staff.
• Support customer audits, internal audits, and quality inspections.
• Participate in process improvement initiatives designed to enhance operational efficiency and product quality.
• Serve as a subject matter expert regarding investigative review standards and customer-specific requirements.
• Provide regular status updates and performance reports to Program Management.
• Support surge efforts and special projects as required.

ISN Corporation is proud to be an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law.

ISN Corporation maintains a Drug-Free Workplace. All candidates must successfully complete a pre-employment background investigation prior to starting employment.