DHS USCIS RAIO On-Site Administrative Support Services Team Lead

Terrestris Global Solutions; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Disability benefits

Retirement benefits

Paid leave

Professional development

Tuition assistance

Work-life programs

Job summary

Terrestris Global Solutions is seeking an experienced Administrative Support Services- On-Site Lead to provide on-site leadership and administrative support for Refugee, Asylum, and International Operations (RAIO) within Refugee and International Operations (RIO).

The On-Site Lead will serve as the primary face-to-face liaison between the COR and Contractor, monitor operations, ensure compliance, and coordinate across locations from Camp Springs, MD.

Qualifications

• Authorization to work in the U.S. permanently, without sponsorship.
• Active Secret Security Clearance
• Bachelor's degree from an accredited college or university is required.
• At least one of: 3 years PM experience in last 5 years; project/contract >$2M; supervision of ~25+ staff.
• 3 years of Executive Administrative Assistant experience in last 5 years.
• Demonstrated proficiency using Microsoft Office products.
• Strong leadership and interpersonal communication skills.
• Ability to operate effectively in a federal contracting environment.
• Proven ability to manage competing priorities and collateral responsibilities.
• High attention to detail and strong organizational skills.
• Professional judgment, discretion, and ability to handle sensitive information.
• Experience supporting senior-level executives or program leadership.

Responsibilities

• Serve as the primary on-site liaison between the COR and the Contractor for all operational and performance-related matters.
• Facilitate face-to-face communication to resolve issues, coordinate activities, and ensure contract compliance.
• Monitor day-to-day operations to ensure services are delivered in accordance with established standards.
• Coordinate across locations, located in Camp Springs, MD.
• Identify, escalation, and assist in resolving performance or operational concerns.
• Support contractor management and site leadership to maintain service continuity and quality.
• Ensure compliance with federal policies, procedures, and contractual standards.
• Perform executive-level administrative support services.
• Provide calendar management, correspondence preparation, document control, and meeting coordination.
• Utilize Microsoft Office products to prepare reports, briefings, and tracking documents.
• Maintain confidentiality and professionalism in handling sensitive information.
• Support leadership and program staff in a fast-paced, high-visibility federal environment.

Skills

Leadership

Interpersonal communication

Executive support

Prioritization

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Are you looking for a Challenge?

Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking an experienced

Administrative Support Services- On-Site Lead

to provide on-site leadership and administrative support for Refugee, Asylum, and International Operations (RAIO) within Refugee and International Operations (RIO).I've never heard of Terrestris. What do you do?At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.

So, what will the On-Site Lead at Terrestris do?The

Administrative Support Services- On-Site Lead

provides on-site leadership and serves as the primary point of contact for face-to-face communication between the Contracting Officer's Representative (COR) and the Contractor regarding operational performance and service delivery. This position supports the Refugee, Asylum, and International Operations (RAIO) mission within Refugee and International Operations (RIO).

What does a typical day look like for the On-Site Lead?

You will:

• Serve as the primary on-site liaison between the COR and the Contractor for all operational and performance-related matters.
• Facilitate face-to-face communication to resolve issues, coordinate activities, and ensure compliance with contract requirements.
• Monitor day-to-day operations to ensure services are delivered in accordance with established standards.
• Coordinate across all supported locations, acting as the central point of contact despite being physically located in Camp Springs, MD.
• Identify, escalation, and assist in resolving performance or operational concerns.
• Support contractor management and site leadership to maintain service continuity and quality.
• Ensure compliance with federal policies, procedures, and contractual standards.
• Perform executive-level administrative support services.
• Provide calendar management, correspondence preparation, document control, and meeting coordination.
• Utilize Microsoft Office products (Word, Excel, PowerPoint, Outlook) to prepare reports, briefings, and tracking documents.
• Maintain confidentiality and professionalism in handling sensitive and mission-critical information.
• Support leadership and program staff in a fast-paced, high-visibility federal environment.

What qualifications do you look for?

You might be the professional we're looking for if you have:

• Authorization to work in the U.S. permanently, without sponsorship.
• Active Secret Security Clearance
• Bachelor's degree
• from an accredited college or university is required.
• At least one of the following:
• Three (3) years of overall project management experience obtained within the last five (5) years
• Experience managing a project and/or contract valued in excess of $2 million
• Supervision of approximately 25 or more employees supporting a project and/or contract.
• Three (3) years of experience as an Executive Administrative Assistant within the last five (5) years.
• Demonstrated proficiency using Microsoft Office products.
• Strong leadership and interpersonal communication skills.
• Ability to operate effectively in a federal contracting environment.
• Proven ability to manage competing priorities and collateral responsibilities.
• High attention to detail and strong organizational skills.
• Professional judgment, discretion, and the ability to handle sensitive information.
• Experience supporting senior-level executives or program leadership.

What kind of benefits does Terrestris Offer?

We offer outstanding benefits including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.