DHS National Security Programs Manager – Post-Sale Lead

Skydio; United States; Remote; USD 145,000 - 175,000; Full time

Job summary

Skydio, a leader in autonomous flight, is seeking a driven Program Manager to own a DHS portfolio segment. You will guide contracts from award through post-sale lifecycle, coordinating with Sales, Solutions Engineering, Deployment, Product, Engineering, Security, Infrastructure, Support, Training, and Field Support.

You will drive onboarding, enablement, adoption, and expansion; deliver training, establish repeatable playbooks, and ensure customer success with end-to-end delivery.

Qualifications

• 5+ years managing programs, strategic accounts, or technology fielding within DHS, the Department of War, or the defense and homeland security technology industry.
• Direct experience supporting USSS, CBP, or other DHS components, with an understanding of their missions, operating environments, and stakeholders.
• Familiarity with UAS and autonomous systems operations, including ISR missions.
• Proven track record taking complex hardware and software systems from contract award to sustained operational use.
• Working knowledge of federal acquisition and contract structures (e.g., FAR, IDIQ, BPA, GSA Schedule) and delivering against contract requirements.
• Demonstrated ability to drive adoption, renewals, and expansion by aligning products to mission needs and field-level realities.

Responsibilities

• Own delivery of Skydio systems and accessories from contract award through receipt, including contract scope, deliverables, and compliance
• Drive shipping issues, support cases, and RMAs to resolution with Operations, Support, and Engineering, keeping leadership informed on status and risk
• Take each program from delivery to first operational use
• Coordinate pilot, operator, and administrator training with the Training team
• Equip each customer with the documentation, support contacts, spares and RMA path, and maintenance plan to operate on their own, using repeatable playbooks
• Track systems purchased versus deployed and flying, and work with program staff, pilots, and field leadership to build Skydio into daily ISR and mission workflows
• Capture product gaps and operational feedback and brief Product and Engineering to influence priorities
• Serve as the primary post-sale point of contact for your assigned accounts, working with program offices, operators, field leadership, contracting officers, and IT teams
• Run regular program reviews and QBRs, monitor account health and risk, and keep Salesforce and portfolio reporting current
• Own renewal readiness for support, software, and maintenance agreements, and partner with Sales to close them on time
• Build relationships across components, sites, and field offices to find expansion paths, including follow-on funding, new sites, additional Skydio systems, and new mission uses

Skills

Program management

DHS experience

UAS operations

Executive updates

Job description

Skydio, a leader in autonomous flight, is seeking a driven Program Manager to own a DHS portfolio segment. You will guide contracts from award through post-sale lifecycle, coordinating with Sales, Solutions Engineering, Deployment, Product, Engineering, Security, Infrastructure, Support, Training, and Field Support.

You will drive onboarding, enablement, adoption, and expansion; deliver training, establish repeatable playbooks, and ensure customer success with end-to-end delivery.