Deskside Technician - Tier 2

IntelliDyne, LLC; Falls Church (VA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Deskside Technician to deliver exceptional IT support and solutions to clients. In this role, you'll engage directly with users, resolving hardware and software issues while ensuring seamless communication and support. Your expertise will help maintain efficient operations in a dynamic environment, where your analytical and problem-solving skills will shine. Join a forward-thinking organization that values professional growth and offers a supportive workplace culture, making a tangible impact on the technology landscape for government organizations.

Benefits

Medical, dental, vision insurance

401(K) with company match

Flexible Paid Time Off

Professional growth subsidies

Wellness and mental health benefits

Commuter benefits

Flexible work options

Qualifications

• 4+ years of technical support experience in commercial or government environments.
• DOD 8570 IAT Level II or III certification required.

Responsibilities

• Provide daily client interface and troubleshoot IT-related issues.
• Support Desktop and Laptop users with software and hardware problems.

Skills

Technical Support

Customer Service

Analytical Skills

Problem Solving

Communication Skills

Education

Bachelor's Degree

High School Degree

Tools

MS Office

MS Project

Remedy

Job description

DHA - Deskside Technician, Tier 2

Clearance: Eligible for DOD Public Trust

Status: Non-exempt

Location:Falls Church, VA (Onsite)

Responsibilities:

• Daily client interface.


• Representing IntelliDyne and its interests in all client engagements.


• Addressing and correcting any hardware, software or connection issue


• Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software.


• Resolving problems through customer education, training and direct assistance.


• Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.


• Responding and correcting formatting for printing and all other peripheral issues as they arise.


• Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications.


• Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

Qualifications:

• DOD 8570 IAT Level ll, or lll certification required: example Security+ CE.


• Bachelor's Degree and 4 years technical support experience or a HS degree and 8 years technical support experience.


• Minimum of 4 years of enterprise experience in commercial or government environment.


• Familiar with all standard MS Office software systems and MS Project.


• Possess knowledge of workstation administration and management including imaging.


• Basic network support experience to include account administration in active directory environment.


• Excellent analytical, oral and written communication, presentation, and problem-solving skills


• Ability to gain internal support and to operate independently without supervision.


• Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.

Preferred:
* ITIL Foundations v4 desired.
* Knowledge of Remedy or other trouble ticket software.

About Us
IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

Our Benefits
* Inclusive and supportive work environment
* Competitive compensation package
* Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
* Medical, dental, vision, 401(K) with company match
* Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
* Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
* Wellness and mental health benefits
* Commuter benefits
* Flexible work options

Our Commitment to Diversity and Inclusion
We are committed to honoring diversity, equity, inclusion and accessibility in our hiring practices. IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact [e-mail] or 703-575-9715.