DGB Americas Key Account Manager Macy's

DOLCE&GABBANA; New York (NY); Remote; USD 90,000 - 120,000; Full time

Job summary

A luxury beauty brand is seeking a Key Account Manager for Macy’s in New York. This role is essential for driving sustainable growth and executing the overall account strategy at Macy’s. The candidate will work with cross-functional teams and establish strong relationships with Macy’s stakeholders. A Bachelor's degree and 5+ years of experience in Key Account Management within department stores are required. The ideal candidate will possess strong negotiation and analytical skills, effectively managing business objectives and retail relationships.

Qualifications

• 5+ years of experience in Key Account Management within department store Retailer.
• Strong understanding of department store dynamics.
• Proven experience with Macy’s is a plus.

Responsibilities

• Own and execute the overall commercial strategy for Macy’s account.
• Develop and manage annual Joint Business Plans.
• Establish forecasts in partnership with Sales Planning and Supply Chain.

Skills

Key Account Management

Financial analysis

Negotiation

Communication skills

Organizational skills

Education

Bachelor's degree

Job description

Location: New York, NY Metro (Remote). Travel expectations for Corporate and Retailer meetings as well as store visits based on business needs.

Reports to: Vice President of Account Management

About Dolce & Gabbana Beauty

Dolce & Gabbana Beauty is part of the Dolce & Gabbana Group, an Italian luxury fashion house founded in 1985. The Beauty division was launched in 2022 and is dedicated to creating fragrances, makeup, and skincare products that embody the brand’s distinctive style, creativity, and heritage. Our ambition is to build a strong and sustainable beauty business, combining luxury, innovation, and excellence across all markets and channels.

Role Overview

The Key Account Manager Macy’s is responsible for driving sustainable growth and commercial performance for Dolce & Gabbana Beauty at Macy’s. This role owns the overall account strategy and execution, serving as the main point of contact with the retailer and leading the relationship from strategic planning through execution. The role partners closely with internal cross-functional teams including Marketing, Planning, Visual Merchandising, and Finance to deliver business objectives aligned with brand priorities.

Key Responsibilities

• Own and execute the overall commercial strategy for the Macy’s account to drive retail and net sales growth.
• Develop and manage annual and seasonal account Joint Business Plans aligned with brand, category, and Sales objectives.
• Establish forecasts for basic, promo and innovation in partnership with Sales Planning and Supply Chain.
• Ensure inventory, forecasting, and replenishment plans are aligned with sales targets and retailer expectations. Monitor and address out of stocks.
• Negotiate assortment, merchandising, promotional cadence, and in-store visibility to maximize brand impact.
• Partner with Marketing to ensure strong execution of launches, events, GWPs, sets, and exclusives at Macy’s.
• Be accountable for seasonal and annual targets including retail sales, net sales, promotions, co-op funding, GWPs, and special programs.
• Build and maintain strong relationships with Macy’s stakeholders at multiple levels, positioning Dolce & Gabbana Beauty as a strategic partner.
• Monitor competitive landscape and share insights and best practices to support broader Sell In strategy.

Experience & Qualifications

• Bachelor’s degree and/or 5+ years of experience in Key Account Management within department store Retailer.
• Strong understanding of department store dynamics, including merchandising, promotions, and seasonal planning.
• Proven experience with Macy’s is a plus.
• Ability to independently influence and negotiate with key stakeholders at Macy’s.
• Proven ability to translate brand strategy into executable retail plans.
• Strong financial and analytical skills, including experience managing forecasts, P&L drivers and budget management.
• Excellent communication, presentation, and negotiation skills internal and external.
• Highly organized, results-driven, and comfortable working in a fast-paced, growing organization.