DFW City Manager

NoScrubs; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

A rapidly growing laundry delivery startup, NoScrubs, seeks a motivated City Manager for the DFW market. This pivotal role involves leading operations, optimizing customer service, and implementing growth strategies in a dynamic startup environment. Ideal candidates are entrepreneurial, energetic, and ready to tackle the challenges of a high-growth phase, with compensation structured heavily around equity and startup performance.

Benefits

Health benefits

Free laundry service

Qualifications

• Experience in operations management, preferably in a startup environment.
• Strong communication skills and ability to handle ambiguity.
• Experience in logistics or customer service is a plus.

Responsibilities

• Lead DFW market operations and growth efforts.
• Onboard and manage delivery partners and customer service initiatives.
• Develop innovative growth tactics to enhance market presence.

Skills

Customer-focused

Ownership mindset

Entrepreneurial spirit

Proactive communication

Job description

NoScrubs is the fastest, most affordable laundry delivery service that’s ever existed. Americans spend 50 billion hours every year on the chore (equivalent to 75,000 lifetimes!).

Previous laundry delivery services were limited by a) high cost, b) slow turnaround, and c) limited geographic scale. These limitations made them not broadly applicable. While laundromats and delivery services exist, they are all severely limited. NoScrubs uses decentralized laundry locations to offer a quality of service and price point on laundry delivery that has never been possible before. Our mission is to rid the world of the chore of laundry. If you’re up for the challenge and ride of your life, consider joining us.

We are at the ground floor startup stage. Founder/CEO Matt (who is writing this) was previously cofounder/CEO of AdQuick.com (Zillow for billboards), worked at Amazon Flex, and was the ~20th employee at Instacart. Co-founder Su (Head of Engineering) has been starting companies and coding for a decade. We expect you to be familiar with the ownership, urgency, intensity, and ambiguity of startup work.

We recently closed our seed round led by Initialized Capital.

The role

We’re looking for a City Manager to lead all aspects of the DFW market, with support from the team. As this is our first expansion market, you should be able to handle ambiguity and prioritize effectively to run the market efficiently. This role reports to the CEO. There will be many opportunities for ownership at this early-stage startup. We expect major hustle, hard work, and creativity to improve operations and customer service in Austin in preparation for national expansion. Think of this as the modern-day equivalent of an "Earnest Shackleton job posting".

Compensation will be heavily equity-weighted. We also offer health benefits and free laundry service!

Values & Qualitative

• Customer Love: obsess over customers, anticipate needs, and listen to signals to go far.
• Touch Grass: no one is above any task.
• Ownership & Bias to Action: proactively identify and take on projects to execute fast. Mistakes of commission are okay; mistakes of omission are not.

Below are some areas of ownership. Reach out if interested :)

All of the following should describe you: hustler, outgoing, energetic, scrappy, relentless.

• Scrubber onboarding and management - maintain our pool of Scrubbers, provide feedback, and improve our app.
• Location partnerships - visit and onboard laundry location partners, optimize operating locations for better service.
• Growth tactics and hustle - connect with communities, businesses, and events in DFW.
• Logistics - work with delivery and robotics partners to integrate into NoScrubs.
• Customer Service - handle inbound outreach, investigate issues.
• Proactive project ownership - identify areas for operational and customer experience improvements for our expansion.

To apply, email [e-mail] with:

• Why you’re interested in the role
• The accomplishment you’re most proud of
• Your most entrepreneurial experience