DevOps Tech Lead - o9 Solutions

OpenTalent; Dallas (TX); On-site; USD 130,000 - 170,000; Full time

Job summary

o9 Solutions is seeking an experienced DevOps Tech Lead to serve as the primary technical escalation point for customer issues, focusing on DevOps, cloud infrastructure, and environment stability. You will diagnose root causes, drive rapid resolution, and ensure a superior platform experience for global customers.

You will work with cutting-edge cloud architectures, tackle high-stakes problems, and collaborate with a distributed, high-performing team.

Qualifications

• 8+ years minimum hands-on experience in a DevOps, deployment, or cloud/infrastructure operations role.

Responsibilities

• Escalation Ownership: be the primary technical escalation point for customer issues related to DevOps and cloud infrastructure.
• Technical Diagnosis & Support: partner with customer technical teams to investigate, gather context, review logs, validate configurations, and diagnose root causes.
• Issue Translation & Triage: translate complex customer challenges into actionable problem statements for DevOps, SRE, and software engineering teams, assess severity and prioritize resolution.
• Platform & Infrastructure Expertise: maintain an in-depth understanding of multi-cloud architecture, CI/CD pipelines, containers, and deployment models.
• Customer Advocacy & Communication: provide transparent, timely updates throughout incident lifecycle, acting as a trusted technical advisor.
• Continuous Improvement: track recurring trends and collaborate with leadership to recommend process, tooling, and architectural enhancements.
• Cross-Functional Collaboration: work with Product, Engineering, and Support to improve system reliability and customer experience.

Skills

DevOps

Cloud infrastructure

CI/CD

SRE

Customer-facing

Education

Bachelor's degree in Computer Science or related field

Master's degree preferred

Tools

CI/CD pipelines

Containerization

Job description

Transforming the Future of Enterprise Planning

At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision‑making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster.

This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T‑Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.

DevOps Tech Lead

As a DevOps Tech Lead, you will play a pivotal, high‑visibility role in supporting global customers. Serving as the primary technical contact for critical escalations regarding DevOps, cloud infrastructure, and environment stability, you will bridge the gap between complex customer issues and internal engineering teams. You will diagnose root causes, drive rapid resolution, and ensure an exceptional platform experience.

We invest heavily in our talent. You'll work with cutting‑edge cloud architectures, solve complex high‑stakes problems, and collaborate with a globally distributed, high‑performing team.

What you'll do for us

Escalation Ownership: Act as the primary technical escalation point for customer issues concerning DevOps, cloud infrastructure, and environment operations.

Technical Diagnosis & Support: Partner directly with customer technical teams to investigate, gather context, review logs, validate configurations, and diagnose root causes.

Issue Translation & Triage: Translate complex customer challenges into actionable problem statements for DevOps, SRE, and software engineering teams, assessing severity and prioritizing resolution.

Platform & Infrastructure Expertise: Maintain an in-depth understanding of o9's multi‑cloud architecture, CI/CD pipelines, containerization, and deployment models.

Customer Advocacy & Communication: Provide transparent, timely updates throughout the incident lifecycle, acting as a trusted technical advisor.

Continuous Improvement: Track recurring trends and collaborate with leadership to recommend process, tooling, and architectural enhancements.

Cross‑Functional Collaboration: Partner closely with Product, Engineering, and Support teams to continuously improve system reliability and the customer experience.

What you'll have

Education & Experience

Experience: 8+ years minimum of hands‑on experience in a DevOps, deployment, or cloud/infrastructure operations role.

Education: Bachelor's degree required in Computer Science, Software Engineering, Information Technology, or a related field. A Master's degree is preferred.

Customer Engagement: Proven track record in customer‑facing, high‑severity escalation, or technical advisor roles.

Technical Skills