DevOps Support Engineer

Nityo Infotech Limited; Richardson (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Nityo Infotech Limited is seeking an experienced DevOps Tooling Engineer to provide L2/L3 support for Jenkins, GitHub Actions, Docker, Kubernetes and AWS Lambda. You will troubleshoot pipelines, manage runners and credentials, and resolve integration issues across cloud and on-prem tooling.

The role requires hands-on scripting in Groovy, Python and Shell, strong Linux/Windows server experience and collaboration with US teams during business hours. On-call rotation is part of the duties.

Qualifications

• Hands-on experience with Jenkins pipelines, agents, plugins and shared libraries.
• Strong knowledge of GitHub Actions workflows, runners and secrets.
• Extensive AWS experience including Lambda, EC2, IAM and S3.
• Docker and Kubernetes expertise with cluster troubleshooting.
• Proficient scripting in Groovy, Python and Shell; REST API familiarity.
• Experience administering Linux and Windows servers.

Responsibilities

• Provide L2/L3 support for Jenkins, GitHub Actions, Docker, Kubernetes and AWS Lambda.
• Troubleshoot pipeline failures, runner/agent issues and plugin conflicts.
• Administer Jenkins and GitHub Actions: access, credentials, runners and org settings.
• Support Lambda functions used in DevOps automation: errors, timeouts, IAM issues.
• Manage Harness, uDeploy and Nexus where applicable: access and repo mgmt.
• Own incident response for tooling outages with stakeholder updates and RCAs.
• Perform upgrades, patching, backups and maintenance of tool infrastructure.
• Coordinate with US-based teams during US business hours; participate in on-call rotation.
• Develop runbooks and knowledge articles to reduce recurring incidents.

Skills

Jenkins

GitHub Actions

Docker

Kubernetes

AWS Lambda

Groovy

Python

Shell scripting

REST APIs

Linux

Windows servers

Education

Bachelor's degree in Computer Science or related field

Tools

Terraform

CloudFormation

Dynatrace

Splunk

Grafana

Prometheus

Nexus

uDeploy

Harness

Job description

Required Skills:

Jenkins, GitHub Actions, Docker, Kubernetes, AWS Lambda

Must Have Skills:

Strong hands-on support experience with Jenkins (pipelines, agents, plugins, shared libraries) and GitHub Actions (workflows, runners, secrets, reusable actions)

Solid AWS experience (EC2, IAM, S3, VPC, CloudWatch, EKS/ECS) and AWS Lambda (triggers, execution roles, layers, environment variables, log and performance troubleshooting)

Hands-on experience with Docker and Kubernetes, including cluster-level troubleshooting

Proficient in Groovy/Python/Shell scripting and REST APIs

Good hands-on experience with Linux and Windows servers

Nice to Have Skills:

• Harness, uDeploy and Nexus administration
• Infrastructure as Code (Terraform/CloudFormation/AWS SAM)
• Monitoring and logging tools (Dynatrace, Splunk, Grafana, Prometheus, CloudWatch Logs Insights)

Detailed Job Description:

Provide L2/L3 support for Jenkins, GitHub Actions, Docker, Kubernetes, AWS Lambda and AWS-hosted DevOps tooling.

Troubleshoot pipeline failures, runner/agent issues, plugin conflicts and integration problems, and drive root cause analysis.

Administer Jenkins and GitHub Actions: access, credentials, runners and organization-level settings.

Support Lambda functions used in DevOps automation: invocation errors, timeouts, memory/concurrency, IAM failures and trigger issues (API Gateway, S3, EventBridge, SQS).

Support Harness, uDeploy and Nexus (where applicable): access, configuration and repository management.

Own incident response for tooling outages, including bridge calls, stakeholder updates and post-incident RCAs, within SLA.

Perform upgrades, patching, backups and maintenance of tool infrastructure.

Coordinate with US-based development, QA, security and platform teams during US business hours, and participate in an on-call rotation.

Build and maintain automation scripts, runbooks and knowledge articles to reduce recurring incidents.

Recommend and drive tooling improvements for stability, security and efficiency.

Top 3 Responsibilities:

• Work on deliverables independently, without any support.
• Communicate effectively with multiple US stakeholders and lead incident communication.
• Understand requirements and translate them into tool configurations, fixes and automation solutions.