DevOps Engineer with GECX and CXAS experience

TechDigital Group; Town of Charlotte (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

TechDigital Group seeks an experienced DevOps Engineer in the New York area to join a fast-paced, client-facing team. You will own cloud pipelines, automation, and deployment orchestration with a strong emphasis on GCP, Kubernetes, Istio, and AI agent workflows.

The role requires 8+ years of hands-on expertise, with extensive AWS, Terraform, and GitLab CI/CD experience. On-site work 4 days per week is mandatory; remote work is not offered.

Qualifications

• 8+ years of experience in DevOps and cloud infrastructure.
• Strong GCP and pipeline development expertise.
• Hands-on with AI agents, CXAS, Dialogflow, or similar tech.
• Experience integrating AI-driven workflows with cloud-native apps.

Skills

GCP expertise

CI/CD pipelines

DevOps

Automation

AI agents / conversational AI

CXAS / Dialogflow

Cloud-native integrations

Kubernetes architecture

Networking basics

Scripting (Bash, Python)

Release coordination

Tools

AWS (EKS, VPC, IAM, ECR, Load Balancers)

Kubernetes

Istio

GitLab CI/CD

Terraform

Docker

Networking concepts

Job description

Key Requirements

• Strong experience in Google Cloud Platform (GCP) and CI/CD pipeline development.
• Hands-on expertise in DevOps tools, automation, and deployment orchestration.
• Experience with AI/Agentic solutions, AI agents, or conversational AI platforms.
• Preferred: Experience with CXAS, Dialogflow, or similar customer experience / conversational AI technologies.
• Knowledge of integrating AI-driven workflows with cloud-native applications.

Nice to Have

• Experience building, deploying, or supporting agent-based AI solutions.
• Exposure to GenAI, chatbots, or customer experience platforms.

Overall Profile: Looking for a DevOps Engineer with strong GCP and pipeline expertise, complemented by experience in AI agents, CXAS, Dialogflow, or other agentic AI technologies.

Experience level : 8+ years

• AWS Expertise: 5+ years of hands-on experience with AWS services, specifically EKS, VPC, IAM, ECR, and Load Balancers
• Kubernetes: Strong proficiency in Kubernetes architecture, administration, and troubleshooting
• Istio Service Mesh: Practical experience installing and configuring Istio on Kubernetes/EKS
• GitLab CI/CD: Proven experience building and maintaining GitLab pipelines with multi-stage deployments
• Infrastructure as Code: Proficiency with Terraform
• Containerization: Expert knowledge of Docker and container best practices
• Scripting: Strong scripting skills in Bash, Python
• Networking: Solid understanding of networking concepts, DNS, load balancing, and security groups
• Flexible to support the release schedule/time
• Gemini Enterprise (GECX) knowledge and work experience in Contact Center IVR space is preferred

• Existing/ex-Charter contractors/FTE needs 6 months cooling period as per SoW.
• Add LinkedIn profile in the resume for better pre-screening (with candidate consent)
• 4 days/week in client office is mandatory. Remote is not an option. Flexible to work during offshore overlapping hours in the morning