Devops Engineer II (Elasticsearch, Monitoring, Observability)

LivePerson; United States; Remote; USD 80,000 - 140,000; Full time

Job summary

An established industry player is seeking an experienced DevOps Engineer to lead the development of a cutting-edge observability platform. This role involves managing and enhancing systems that handle trillions of observability events daily, utilizing a range of advanced tools and technologies. The ideal candidate will have a strong background in Kubernetes, cloud platforms, and observability tools, and will play a critical role in ensuring the reliability and performance of the infrastructure. Join a company that values diversity and innovation, where your contributions will make a significant impact on the future of customer conversations.

Benefits

33 days personal time off

Pension scheme with 20% contribution

Access to professional development resources

Internet and Mobile reimbursement

Health, Dental, vision insurance

Volunteering Days

Monthly connection pizza day

Qualifications

• 3+ years as a DevOps Engineer with strong motivation for high reliability.
• Proficient in Kubernetes and containerization technologies.

Responsibilities

• Lead the planning and execution of observability infrastructure.
• Develop and maintain Kubernetes Helm charts for deployment.

Skills

Kubernetes

Docker

GrafanaLab

Zabbix

Fluentd

ELK

Kafka

Prometheus

OpenTelemetry

Bash

Python

Go

Education

Bachelor's degree in Computer Science

Tools

Terraform

Ansible

CloudFormation

Job description

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

The Observability Platform team is building a state of the art system for logging, monitoring, and tracing across cloud and on-prem data centers. We’re looking for an experienced DevOps engineer to lead our Logging and Monitoring, ensuring robust, scalable solutions within our Google Cloud Platform. In this role, you will be helping to bring systems to life that give superpowers to an entire organization of software developers.

You will:

• Lead the planning, execution, and management of our observability infrastructure, which processes trillions of observability events (logs, traces, metrics) daily.
• Create and manage monitoring, logging, and alerting systems utilizing various technologies such as GrafanaLab, CaptainHook, Zabbix, Fluentd, Filebeat, ELK, Kafka, Prometheus, OpenTelemetry, and other related tools.
• Design and develop parts of a highly scalable software observability platform which manages trillions of observability events (logs, traces, metrics) per day.
• Develop and maintain Kubernetes Helm charts that deploy hundreds of pods across nodes every day.
• Collaborate closely with DevOps teams in delivering cloud solutions aligned with our observability platform.
• Ensure high availability and performance of observability platforms and tools.
• Design and develop end-to-end Synthetic Tests Monitoring solutions on GCP with self-service capabilities for engineering teams.
• Participate in on-call rotations.

You have:

• Bachelor's degree in Computer Science, Engineering, or related work experience.
• 3+ years as DevOps Engineer (or equal role) with a passion for technology and strong motivation and responsibility for high reliability and service level.
• Proficient in Kubernetes and containerization technologies (Docker, etc.).
• Extensive experience with observability tools such as GrafanaLab, CaptainHook, Zabbix, Fluentd, ELK, Kafka, and Prometheus.
• Familiarity with infrastructure as code (IaC) tools like Terraform, Ansible, or CloudFormation.
• Experience with cloud platforms (AWS, Azure, GCP) and their services related to computing, storage, and networking - preferred GCP.
• Strong programming skills in one or more languages (Bash, Python, Go, etc.).
• The ideal candidate will have experience with OpenTelemetry Collector and Grafana Agent.

Benefits:

• Personal time off 33 days - Vacation (28 days) and care days (5).
• Additional Pension scheme, deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements.
• Development: Access to internal professional development resources.
• Internet and Mobile reimbursement.
• Health, Dental, vision.
• Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative, or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact.
• Monthly connection: Join our monthly connection pizza day in the office!

If you want to have more information about us you can check: https://www.kununu.com/de/liveperson2 and our career homepage.

#LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

***The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information.

If you have any questions and or concerns, please feel free to contact [e-mail].