DevOps Engineer

Allego; Waltham, Northern (MA, KY); Hybrid; USD 100,000 - 154,000; Full time

Benefits offered by this job

Equity

Hybrid work model

Job summary

Allego is a rapidly growing SaaS technology company in the Boston area seeking a DevOps engineer to collaborate with the Customer Success Team to deploy, troubleshoot, and maintain our AWS-based platform. You will script in Python, improve infrastructure, and provide on-call support across environments.

You will work with senior developers and DevOps engineers to develop tooling and processes, gain exposure to programming, deployments, cloud configuration, reporting, and occasional client

Qualifications

• Knowledge of Linux, SQL, and Python; strong scripting skills and ability to review/refactor legacy code.
• Terraform and Jenkins familiarity is a plus; cloud services (AWS) experience preferred.
• Bachelor's degree in CS or related field and 2 years in technical support, help desk, or SAAS operations.

Responsibilities

• Investigate and resolve support incidents escalated from Customer Success.
• Provide configuration of SAAS-based software and troubleshoot integrations using Python, SQL, and APIs.
• Monitor AWS and applications; support production, development, and QA environments.

Skills

Linux

SQL

Python

Scripting

Remote work

Education

Bachelor's Degree in Computer Science or related field

Tools

Terraform

Jenkins

AWS

Job description

Allego is a rapidly growing SaaS technology company in the Boston area and creator of the market-leading Revenue Enablement Platform. Our technology helps Go-To-Market teams build the skills and access the knowledge they need to succeed in every selling situation.

Allego is the only revenue enablement platform to be named a Leader in both the Forrester Wave™ and the inaugural Gartner® Magic Quadrant™ for Revenue Enablement Platforms.

Not only are we growing quickly, but we’ve also been recognized as a top place to work by The Boston Business Journal, The Boston Globe, and Inc. Magazine. In addition, Selling Power named Allego one of the 50 Best Companies to Sell For in both 2025 and 2026.

As a DevOps engineer, you will work with other DevOps engineers and our Customer Success Team to perform client based deployments, troubleshoot cloud issues, deploy software, and maintain cloud resources. You will have the opportunity to work with senior developers, technical support engineers, and devops engineers to develop the tools and processes that keep our AWS based software stack delivering value to our clients. We script in python to extend our platform, work in AWS daily improving our infrastructure, and serve as the first line of support when problems occur. You will get experience doing a little bit of everything - programming, deployments, cloud configuration, report development, troubleshooting, and client interaction - before you get the opportunity to specialize further.

You will be integral to Allego’s success through:

• Investigating support incidents that are escalated from the internal Customer Success Team. Investigation may include log analysis, data review, testing in development environments, and working directly with the external customer to understand more about the issues they have reported.
• Providing custom configuration of SAAS based software including implementing and troubleshooting of external software integrations and feature configurations using Python based tools, SQL, and various API interfaces
• Providing ongoing AWS and application monitoring including scheduled on call support
• Managing AWS production, development, and QA environments primarily in RDS and EC2 but also including various gateway, email, and monitoring services
• Contributing to the development of various integrations with our software using python, SQL, and a variety of API interfaces.
• Managing Linux EC2 instances including server security and software updates, scheduled jobs, and OS upgrades

The ideal candidate will have:

• Knowledge of Linux, SQL, and Python. Strong scripting skills are essential as well the ability to review, remediate, and refactor legacy code. Knowledge python development best practices would be a strong plus.
• Knowledge of terraform and jenkins would be a plus
• Familiarity with cloud services (AWS a strong plus)
• Ability to develop documentation based on information from software developers to support operations processes in a SAAS environment
• Ability to work independently as part of a team that is largely remote
• Bachelor's Degree in Computer Science or a related field and 2 years experience working in a technical support, help desk, or SAAS operation environment. Candidates without a degree but additional years of experience are also encouraged to apply.

Compensation

$100,000 - $154,000 base salary + equity

*This position is posted as hybrid, however remote candidates may be considered.*

Allego’s Operating Principles are at the heart of our business. They are the fabric of our culture and central to our approach to work, our customers and each other. Interested in learning more? Read more here !

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Allego does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. It is unlawful in MA to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.