DevOps Engineer

PatientNow; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company in the medical technology sector seeks a mid-level DevOps Engineer to support the stability and scalability of its cloud-native SaaS platform. The role emphasizes automation, AWS management, and cross-functional collaboration to drive efficiency and reliability in cloud infrastructure.

Qualifications

• 5+ years in DevOps or infrastructure roles supporting cloud-native software.
• Strong hands-on experience with AWS, CI/CD tools, and automation.
• Proficient in scripting with Python, PowerShell, YAML, or Bash.

Responsibilities

• Build and enhance automation for CI/CD workflows.
• Manage infrastructure provisioning using IaC tools.
• Integrate automated testing into CI/CD pipelines.

Skills

Automation

AWS Management

CI/CD Principles

Scripting

Problem Solving

Teamwork

Adaptability

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Tools

AWS CloudFormation

Terraform

Ansible

GitHub Actions

Docker

Datadog

Job description

Company Overview: Comprehensive practice management solutions for the elective medical industry are essential for improving efficiency, and the client-centric culture of the PatientNow team is well-poised to continue delivering solutions that allow our customers to spend more time where they want to, with their patients. With our expanding line of products, we demonstrate our commitment to delivering purpose-built technology to medical aesthetics and wellness service providers in our ever evolving market. PatientNow continues to see Med Spa business growth, in addition to expansion in the areas of nutrition, weight loss and hormone replacement. PatientNow’s goal is to be the elective medical industry’s most trusted and intuitive practice management solution— fueled by innovation, integration, and strategic partnerships, delivered by a team with unrivaled grit.

Vision - Empowering practices and businesses to improve health and wellness worldwide by helping their clients look and feel their best.

Mission - PatientNow is elevating businesses focused on beauty, wellness and medical aesthetics with innovative, all-in-one software and consulting service solutions. People who partner with us stand out in the industry with strong market differentiation, while streamlining operations for long term success and sustainable growth.

Values –

• Show up – being present and supportive: for each other through collaboration and respect, for our customers with exceptional service, and for the business with dedication to excellence and growth.
• Own the outcome – B y understanding the objective, exceeding expectations with pride, confirming resolution, communicating early and often, and continuously learning and improving
• Be Authentic - B y sharing thoughts and opinions, keeping promises, showing your true self, and engaging with respect

Position Summary: The DevOps Engineer plays a critical role in supporting the delivery, stability, and scalability of our cloud-native SaaS platform. This mid-level position focuses on implementing automation across CI/CD pipelines, managing infrastructure using IaC tools, and ensuring environment consistency within a fully AWS-hosted ecosystem. The role works closely with cross-functional teams to maintain observability, troubleshoot deployment issues, and integrate security best practices. Through hands-on execution and collaboration, the DevOps Engineer helps drive efficiency, reliability, and alignment with organizational goals.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Build and enhance automation for Continuous Integration (CI), Continuous Delivery (CDE), and Continuous Deployment (CD) workflows.
• Develop and maintain infrastructure provisioning and configuration using Infrastructure as Code (IaC) tools such as Terraform, AWS CloudFormation, or AWS CDK.
• Contribute to provisioning efforts to ensure consistent and reliable environments across development, testing, and production.
• Manage source control strategies and branching models to ensure clean and consistent versioning across codebases.
• Integrate automated unit, performance, and security testing into CI/CD pipelines.
• Maintain observability tooling—including dashboards, metrics, logging, and alerting—with solutions such as Datadog and AWS CloudWatch.
• Leverage AWS-native tools such as CloudWatch and X-Ray for real-time performance insights and debugging.
• Troubleshoot and resolve issues across cloud infrastructure, build pipelines, and deployment environments.
• Continuously evaluate pipeline performance and recommend improvements for speed, reliability, and cost-efficiency.
• Assist in managing build artifacts using platforms such as Artifactory, NuGet, or GitHub Packages to support version-controlled deployments.
• Support system configuration and provisioning through tools like Ansible, Chef, or Puppet.
• Foster partnerships with internal teams (Software Engineering, Quality Assurance, Product Management, Cybersecurity, IT Infrastructure) enabling alignment with organizational objectives.

Competencies: To perform the job successfully, an individual should demonstrate the following.

Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.

Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically.

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.

Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

Education/Experience:

• Bachelor’s degree in Computer Science, Engineering, or a related field preferred; equivalent professional experience will be considered.
• 5+ years in DevOps, site reliability, or infrastructure-focused roles supporting cloud-native software development.
• Strong working knowledge of CI/CD principles with hands-on use of GitHub Actions, AWS CodePipeline, and CodeBuild for automation, testing, and deployment.
• Proven ability to support build and release workflows for .NET/C# and Angular applications, along with familiarity with Python, Node.js, and React.
• Skilled in managing AWS services across compute, storage, networking, IAM, and provisioning tasks.
• Well-versed in toolchains such as Ansible, Artifactory, AWS CLI, AWS Systems Manager, Docker, GitHub, GitHub Packages, and Jira.
• Applied Infrastructure as Code using tools like Terraform, AWS CloudFormation, or AWS CDK.
• Comfortable working in Linux environments such as Redhat or Ubuntu.
• Proficient in scripting with Python, PowerShell, YAML, or Bash to automate operational tasks.
• Capable of leveraging observability platforms like Datadog and AWS CloudWatch for monitoring, logging, and alerting.
• Team-oriented and resourceful, with strong problem-solving skills and the ability to thrive in cross-functional, fast-paced environments.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit at a desk and work on a computer for prolonged periods.