DevOps Engineer

Mark43; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Mark43 is hiring a DevOps Engineer to build, scale, and maintain the infrastructure powering our public safety platform. You will focus on reliability, automation, and observability, collaborating with Engineering, Security, and cross-functional teams to keep cloud systems scalable and highly available.

The role requires hands-on experience with AWS, Terraform, Kubernetes, Helm, ArgoCD, and Grafana, plus strong CI/CD, scripting, and DevOps practices to drive platform reliability and developer

Qualifications

• 5+ years in a DevOps/Platform/SRE role
• Strong hands-on AWS and/or Azure
• Experience designing and maintaining automated CI/CD pipelines
• Proficiency with Terraform
• Experience with Docker, Kubernetes, Helm
• Experience with observability and alerting solutions
• Familiarity with GitOps and ArgoCD
• Scripting/programming to automate infra operations

Responsibilities

• Manage and optimize AWS cloud infrastructure for scalability, reliability, security, and availability.
• Build and maintain IaC with Terraform to automate provisioning.
• Develop and maintain CI/CD pipelines for builds, tests, and deployments.
• Drive GitOps and automation with Kubernetes, Helm, and ArgoCD.
• Improve observability with monitoring, logging, and alerting.
• Create internal tooling to boost developer productivity and reduce manual work.
• Collaborate with engineering to improve deployment workflows and platform reliability.
• Identify and resolve infrastructure bottlenecks and potential failure points.
• Participate in 24/7 on-call rotation to support production infra.

Skills

AWS

Terraform

Kubernetes

Helm

ArgoCD

Grafana

CI/CD

GitOps

Docker

Job description

Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.

We are looking for a DevOps Engineer to join our team and help build, scale, and maintain the infrastructure that powers our mission-critical public safety platform. In this role, you will focus on improving infrastructure reliability, automating deployments, enhancing observability, and enabling engineering teams to develop and deliver software efficiently.

You will work closely with Engineering, Security, and other cross-functional teams to ensure our cloud infrastructure is scalable, secure, highly available, and fault tolerant. You will leverage technologies such as AWS, Terraform, Kubernetes, Helm, ArgoCD, and Grafana to improve our infrastructure, streamline developer workflows, and drive operational excellence across the platform.

What You'll Do

• Manage and optimize our AWS cloud infrastructure to ensure scalability, reliability, security, and high availability.
• Build and maintain Infrastructure as Code (IaC) using Terraform to automate infrastructure provisioning and management.
• Develop, improve, and maintain CI/CD pipelines to streamline application builds, testing, and deployments.
• Drive GitOps practices and automation using technologies such as Kubernetes, Helm, and ArgoCD.
• Improve platform observability by implementing and optimizing monitoring, logging, alerting, and troubleshooting capabilities.
• Build internal tools and automation that improve developer productivity, reduce manual processes, and enable engineering teams to deploy software more efficiently.
• Partner with engineering teams to establish DevOps best practices, improve deployment workflows, and strengthen platform reliability.
• Identify and resolve infrastructure performance bottlenecks, operational inefficiencies, and potential points of failure.
• Participate in a shared 24/7 on‑call rotation to support production infrastructure and troubleshoot critical incidents.
• Own and drive infrastructure projects that contribute to the long‑term scalability, stability, and health of the Mark43 platform.

What We Expect From You

• 5+ years of professional experience in a DevOps, Platform Engineering, Site Reliability Engineering, or related infrastructure-focused role.
• Strong hands‑on experience with AWS and/or Azure cloud infrastructure.
• Experience designing, building, and maintaining automated CI/CD pipelines for application builds, testing, and deployments.
• Proficiency with Infrastructure as Code technologies, particularly Terraform.
• Experience with containerization and orchestration technologies such as Docker, Kubernetes, and Helm.
• Experience implementing and maintaining monitoring, logging, observability, and alerting solutions.
• Familiarity with GitOps practices and deployment automation tools such as ArgoCD.
• Experience with scripting or programming to automate infrastructure operations, improve developer workflows, and build internal tooling.
• Strong understanding of cloud infrastructure reliability, scalability, security, and compliance best practices.
• Ability to troubleshoot complex infrastructure issues and proactively identify opportunities to improve system performance and reliability.
• Strong communication and collaboration skills, with the ability to work independently, take ownership of technical projects, and partner effectively with engineering teams.

What You Can Expect From Us

• Working with a team that respects and embraces your ideas and expertise.
• Building mission‑critical and socially responsible software to enable first responders to better serve their communities.
• Contributing to the advancement of public safety software across Local, State, Federal, and DoD agencies.
• Opportunities for career growth in an environment where your achievements will be celebrated.
• An organization investing in its people to support our continued growth, with excellent benefits and a strong long‑term strategy.
• Working towards a worthwhile mission with a team of friendly and intelligent coworkers.
• Constant collaboration within the Platform Division and with other teams, including Product, Engineering, Security, and Technical Services.

Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team.

As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security‑related incidents and violations, and responding to official reports of security incidents involving their systems or accounts.

Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email [e-mail] requesting the accommodation.