Deviation Management Lead - Quality & CAPA Expert

Ul Solutions; Woonsocket (RI); Hybrid; USD 90,000 - 120,000; Full time

Job summary

The Program Service Specialist - Deviation Management at Ul Solutions leads investigations into product quality deviations and failing lab reports across cosmetics, OTC drugs, foods, and more, coordinating cross-functional teams to assess risk and determine compliant dispositions.

This hybrid role (3 days in-office) is based at 200 Highland Corporate Drive, Cumberland, RI, requiring strong knowledge of quality systems, regulatory requirements, and lab testing methodologies to ensure defensible

Qualifications

• Strong knowledge of quality systems, regulatory requirements, and lab testing methods.
• Experience in consumer product safety standards and CAPA processes.
• Ability to balance compliance with business risk.

Responsibilities

• Lead investigation, assessment, resolution, and closure of product quality deviations and failing laboratory reports across a broad portfolio of consumer goods.
• Manage non-conforming product issues identified through lab testing, retailer programs, consumer complaints, regulatory inquiries, supplier investigations, and internal reviews.
• Perform risk assessment, root cause analysis, and CAPA development with cross‑functional teams.
• Communicate with suppliers, laboratories, and retailer stakeholders to support compliant disposition decisions.
• Balance regulatory compliance, business risk, and operational efficiency.

Job description

The Program Service Specialist - Deviation Management at Ul Solutions leads investigations into product quality deviations and failing lab reports across cosmetics, OTC drugs, foods, and more, coordinating cross-functional teams to assess risk and determine compliant dispositions.

This hybrid role (3 days in-office) is based at 200 Highland Corporate Drive, Cumberland, RI, requiring strong knowledge of quality systems, regulatory requirements, and lab testing methodologies to ensure defensible