Program Service Specialist - Deviation Management

Ul Solutions; Woonsocket (RI); Hybrid; USD 90,000 - 120,000; Full time

Job summary

The Program Service Specialist - Deviation Management at Ul Solutions leads investigations into product quality deviations and failing lab reports across cosmetics, OTC drugs, foods, and more, coordinating cross-functional teams to assess risk and determine compliant dispositions.

This hybrid role (3 days in-office) is based at 200 Highland Corporate Drive, Cumberland, RI, requiring strong knowledge of quality systems, regulatory requirements, and lab testing methodologies to ensure defensible

Qualifications

• Strong knowledge of quality systems, regulatory requirements, and lab testing methods.
• Experience in consumer product safety standards and CAPA processes.
• Ability to balance compliance with business risk.

Responsibilities

• Lead investigation, assessment, resolution, and closure of product quality deviations and failing laboratory reports across a broad portfolio of consumer goods.
• Manage non-conforming product issues identified through lab testing, retailer programs, consumer complaints, regulatory inquiries, supplier investigations, and internal reviews.
• Perform risk assessment, root cause analysis, and CAPA development with cross‑functional teams.
• Communicate with suppliers, laboratories, and retailer stakeholders to support compliant disposition decisions.
• Balance regulatory compliance, business risk, and operational efficiency.

Job description

The Program Service Specialist - Deviation Management is responsible for leading the investigation, assessment, resolution, and closure of product quality deviations and failing laboratory test reports across a broad portfolio of consumer packaged goods sold by a major national retailer. Product categories include cosmetics, over-the-counter (OTC) drugs, foods, dietary supplements, personal care products, household products, and general merchandise.

This role serves as the primary point of contact for managing non-conforming product issues identified through laboratory testing, retailer surveillance programs, consumer complaints, regulatory inquiries, supplier investigations, and internal quality reviews. The Deviation Manager ensures timely risk assessment, root cause analysis, corrective and preventive action (CAPA) development, and communication with suppliers, laboratories, and retailer stakeholders to support compliant and defensible disposition decisions.

The ideal candidate possesses strong technical knowledge of quality systems, regulatory requirements, laboratory testing methodologies, and consumer product safety standards, with the ability to balance compliance, business risk, and operational efficiency.

This is a full-time, hybrid (3 days in-office) position located at 200 Highland Corporate Drive, Cumberland, RI.