Development Systems & Engagement Manager - Strategic Partnerships

Lifeworks-Austin; Austin (TX); On-site; USD 78,000 - 111,000; Full time

Benefits offered by this job

24 PTO days (accrued) per year

11 paid holidays per year

Premium-free employee medical plan + $

$100 monthly HSA contribution

Retirement savings plan with 50% match

Job summary

LifeWorks in Austin, TX is seeking a Development Systems & Engagement Manager to join the Strategic Partnerships team. You will manage Neon CRM, gift processing and reconciliation, and fundraising workflows while supervising the Volunteer & Events Coordinator.

Reporting to the Chief Mission Officer, you will provide performance insights and dashboards, maintain data integrity, and support development, volunteer, and departmental initiatives.

Qualifications

• Minimum of 3 years of data or project management experience.
• Experience in a nonprofit environment preferred.
• Proven success managing CRM systems to support fundraising and donor engagement is preferred.
• Strong analytical and data-driven decision making.
• Excellent Excel and Microsoft 365 skills.

Responsibilities

• Administers and maintains Neon CRM, ensuring donor data accuracy and reliability.
• Manages CRM upgrades, permissions, data standards, imports, and staff training.
• Retrieves donor data from workplace giving platforms and third-party sources.
• Oversees gift processing and coding of monetary, in-kind, matching, and event contributions.
• Generates donor acknowledgments and maintains pledge records; coordinates with Finance.

Skills

Data management

Project management

CRM systems

Analytical thinking

Excel & MS 365

Tools

Neon CRM

Salesforce

Raiser's Edge

Microsoft Excel

Job description

Development Systems & Engagement Manager - Strategic Partnerships

Job Category: Development

Requisition Number: DEVEL002226

• Full-Time

Locations

South Site
3700 S 1st St
Austin, TX 78704, USA

Description

LifeWorksofAustin, TX is looking for a Development Systems & Engagement Manager to join our Strategic Partnerships team!

The Development Systems & Engagement Manager strengthens LifeWorks’ Strategic Partnerships team by ensuring the systems, data, and processes that support fundraising and community engagement are accurate, efficient, and reliable. Reporting to the Chief Mission Officer, this role manages Neon CRM, gift processing and reconciliation, reporting and dashboards, and key departmental workflows, and supervises the Volunteer & Events Coordinator. Working closely with Strategic Partnerships and Finance, the Development Systems & Engagement Manager maintains strong data integrity, provides actionable performance insights, improves processes, and supports the effective execution of fundraising, volunteer, and departmental initiatives. This role requires strong attention to detail, analytical thinking, technical aptitude, people management, and project management skills.

This full time, exempt position earns a competitive rate ranging from $ 78,417 - $ 110,731 annually depending upon experience. Benefits are also included, which consist of 24 PTO days per year (accrued); 11 paid holidays per year; a premium-free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical, dental, and vision options!); a retirement savings plan with 50% match on the first 6% of contributions, and much more!

RESPONSIBILITIES

• Administers and maintains Neon CRM, ensuring accurate, consistent, and reliable donor and gift data.
• Manages CRM upgrades, user permissions, data standards, imports, documentation, and staff training on system features and best practices.
• Retrieves and imports donor and gift data from workplace giving platforms, matching gift programs, and other third-party sources.
• Oversees gift processing and accurate coding of monetary, in-kind, matching, workplace giving, and special event contributions.
• Coordinates in-kind gift documentation, acknowledgment, and processing in accordance with internal procedures.
• Generates and distributes timely donor acknowledgments and ensures appropriate documentation and signatures.
• Maintains accurate pledge records and coordinates pledge payment and renewal communications.
• Leads timely reconciliation with Finance and supports monthly and quarterly revenue reporting.
• Develops and maintains dashboards and reports that track fundraising revenue, donor activity, and KPIs.
• Analyzes fundraising data and provides actionable insights to support team planning, performance management, and donor strategy.
• Supports prospect identification and donor strategy through research, reporting, and data analysis.
• Partners with frontline fundraisers to ensure CRM data supports effective donor cultivation, solicitation, and stewardship.
• Supervises the Volunteer & Events Coordinator, providing clear direction, coaching, workload management, and performance support.
• Provides operational oversight for volunteer engagement and special events, ensuring effective systems, coordination, and follow-through.
• Identifies opportunities to streamline workflows, strengthen internal controls, and improve departmental systems and processes.
• Documents key procedures and workflows to promote consistency, accountability, and effective onboarding.
• Supports Strategic Partnerships projects and cross-functional initiatives, including team planning, onboarding, and resource coordination.
• Collaborates with Finance and other internal teams to support organizational and departmental priorities.
• Other duties as assigned.

QUALIFICATIONS

EDUCATION AND EXPERIENCE

• Minimum of 3 years of data/project management or other relevant experience
• Experience in a nonprofit environment preferred
• Equivalent combination of education and experience is acceptable.
• Proven success managing and optimizing CRM systems (e.g., NEON, Salesforce, Raiser's Edge, or similar) to support fundraising and donor engagement is preferred.
• Strong analytical and systems-thinking skills; able to identify patterns, streamline processes, and maintain clean, reliable data.
• Exceptional attention to detail and commitment to accuracy in data management and revenue reporting.
• Demonstrated ability to translate data into actionable insights and visualizations that drive decision-making.
• Experience tracking and interpreting metrics and KPIs to measure team and fundraising performance.
• Proficiency in Microsoft Excel and other Microsoft 365 tools; comfort working with large datasets and reporting dashboards.
• Excellent project management, prioritization, and cross-functional communication skills.
• Collaborative and proactive; able to work closely with Development, Finance, and Marketing teams to ensure alignment and data integrity.
• High integrity, initiative, and curiosity; anticipates needs and continuously seeks opportunities to improve systems and workflows.

CORE COMPETENCIES AND SKILLS

• Client Focus - Builds transformational relationships with clients and delivers mission-centered solutions.
• Collaborates and Adapts - Builds partnerships and works collaboratively with others to meet shared objectives and fulfill our mission; adapts one’s approach and demeanor to meet the shifting demands of different situations.
• Honors Differences - Embraces different perspectives, cultures, and backgrounds by being open to others’ opinions, ideas, and experiences; develops an inclusive culture that creates solutions to meet the needs of our clients.
• Nimble Learning - Actively learns from successes, failures, and others’ experiences, and shows a willingness to pivot and try new things.
• Builds Trust - Gains the confidence and trust of others through integrity, dependability, and authenticity.
• Action Oriented - Takes initiative, shows resourcefulness, and directs focus and energy on mission-critical opportunities, challenges, and changes.

ABOUT LIFEWORKS
With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, LifeWorks is committed to solving youth homelessness through housing, mental health, education, and workforce services. Our vision is a Central Texas where every young person has a place to call home, a sense of belonging, and the support to pursue a life they love.

We provide a full range of support services for vulnerable youth, ensuring that every young person has access to a safe home, the chance to heal, and opportunities to learn and work. Through innovative problem-solving, shared accountability, and evidence-based solutions, we are relentless in achieving real, sustainable, and measurable results for the clients we serve.

A career at LifeWorks offers opportunities to grow professionally while making an immediate, lasting impact on the lives of youth and families in our community. Join us in building a future where every young person has the stability and support to thrive.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.