Development Services Representative

City of Glendale (AZ); Glendale (AZ); On-site; USD 36,000 - 54,000; Full time

Job summary

The City of Glendale is seeking an entry level Development Services Representative to provide public counter customer service for residential and commercial projects. The role supports planning, building construction, and related permit processes.

Ideal candidates have at least one year of college coursework in planning or construction, or one year of related experience. Knowledge of building codes and inspection is preferred but not required, with a strong emphasis on accuracy and customer

Qualifications

• Minimum of one year of college coursework in planning, building construction, or a related field.
• Or one year of experience in planning, building construction, or a related field.
• Knowledge of building, construction, or inspection is preferred but not required.

Responsibilities

• Coordinates the intake, recording, and dissemination of various documents, requests, payments, plans, reports, and other review items through the review process.
• Assists developers and the public at the counter, over the phone, or by email by explaining the City's development process, code requirements, reviewing residential plans, issuing permits, and coordinating and tracking the progress of commercial development projects.
• Analyzes, interprets and enforces the plumbing, building, electrical and mechanical codes and the zoning ordinances for residential room additions and for electrical, plumbing or mechanical changes to residential projects.
• Coordinates documentation, inquiries, communication, scheduling, inspections, closeout, and acceptance in the construction process.
• Communicates with applicants on permit status, obtains information on incomplete documents, and resolves permit conflicts.
• Calculates plan submittal fees, plan review, and permitting fees.

Skills

Public counter service

Communication skills

Reading plans

Math calculations

Education

College coursework in planning/building construction

Job description

The Role:

This is the entry level in the Development Services Representative series. The Development Services Representative performs a variety of general technical, administrative, and clerical support tasks for the Development Services Department, to include providing public counter customer service for both residential and commercial projects.

The ideal candidate will have a minimum of one year of college level coursework in planning, building construction, or a related field or one year of experience in planning, building construction, or a related field.

Building, Construction, or Inspection knowledge is preferred but not required.

Salary:

This position is:

• FLSA non-exempt, and will earn overtime for any hours worked over 40 in a week.
• A Grade 315 with with an hourly salary between $26.2091- $39.3139

Benefits:

The City of Glendale offers a generous benefits package with competitive rates that become effective the 1st of the month following 30 days of employment.

Below are some City of Glendale benefits resources for your review:

• 2026 - 2027 Benefits Guide (Download PDF reader)
• City of Glendale’s Benefits Page

Holiday, Vacation, and Sick Leave:

City of Glendale Regular status positions offer:

• 10.5 paid holidays per year, and full‑time employees are also granted an additional 12 hours of holiday special leave per calendar year to celebrate their cultural or religious holidays
• Vacation leave accrues at:
  • 5.33 hours per pay period (138 hours/17.25* days per year)
  • Increases to 6.12 hours per pay period after 5 years
  • Then caps out at 7.6 hours per pay period after 10 years of service
• Sick leave accrues at 4.4 hours per pay period (114 hours/14.25 days* per year)

* Days per year estimates are based on an 8-hour work day

Retirement:

This position participates in the Arizona State Retirement System (ASRS).

• Contribution is mandatory, and deducted every pay period
• The current contribution rate is 12.00%

1. Coordinates the intake, recording, and dissemination of various documents, requests, payments, plans, reports, and other review items through the review process in an efficient and timely manner.
2. Assists developers and the public at the counter, over the phone, or by email by explaining the City's development process, code requirements, reviewing residential plans, issuing permits, and coordinating and tracking the progress of commercial development projects.
3. Analyzes, interprets and enforces the plumbing, building, electrical and mechanical codes and the zoning ordinances for residential room additions and for electrical, plumbing or mechanical changes to residential projects.
4. Coordinates documentation, inquiries, communication, scheduling, inspections, closeout, and acceptance in the construction process.
5. Communicates with applicants on permit status, obtains information on incomplete documents, and resolves permit conflicts.
6. Calculates plan submittal fees, plan review, and permitting fees.
7. Checks documents for validity, accuracy, and completeness of information, records, files, and electronically distributes related information.
8. Assists and provides direction to customers with permit applications, government forms, and other documents.
9. Enters data into computer systems, processes transactions, compiles documentation, and generates reports.
10. Periodically assists customers in scheduling and providing status for building inspections.
11. Maintains tracking system and other software programs for plans submitted from time of permit application to permit issuance and certificate of occupancy.
12. Performs other related duties as assigned.

One year of college level course work in planning, building construction, or a related field or one year of experience in planning, building construction, or a related field.

Building, Construction, or Inspection knowledge is preferred but not required.

Any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities is qualifying. One year of relevant experience may be substituted for each year of required education.

Knowledge of:

• Computers and their application to the development process
• Building construction techniques, and building, electrical, mechanical, plumbing and fire codes
• Building inspection procedures
• Zoning ordinances and City codes
• Development process, procedures, objectives and standards
• Development engineering and landscaping relative to development activity
• Other Governmental Agencies' regulations such as the State Registrar and the State Board of technical registration

Ability to:

• Establish and maintain effective working relationships with developers, architects, engineers, homeowners, contractors and the public
• Communicate effectively verbally and in writing
• Read, interpret and explain construction plans, maps and other development and construction related documents
• Perform basic mathematical calculations
• Successfully resolve problems involving contractors, developers, homeowners and City staff
• Explain code requirements and development or plan review procedures and fees to persons with various backgrounds
• Provide quality customer service while functioning regulatory capacity
• Coordinate the schedule of construction projects
• Recognized and diffuse potentially hostile situations with customers
• Work independently and perform tasks involving numerous details

Success Factor Classification Level - Foundational

To view the success factor definitions please click here. If needed, click here to download PDF reader.

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

Requires sitting for extended periods of time. Office setting