Development Operations Officer

American Jewish World Service (AJWS); New York (NY); On-site; USD 60,000 - 77,000; Full time

Benefits offered by this job

Health benefits

Paid time off

403(b) match

Flexible Spending Account

Commuter benefits

Union position

Job summary

American Jewish World Service (AJWS) in New York seeks a Development Operations Officer to support gift processing, donor acknowledgments, and donor services. You will generate reports, ensure data quality, and assist with the annual audit while organizing in-house mailings.

The role requires strong Excel/CRM skills, comfort with evening events, and the ability to work in the AJWS office. A Bachelor’s degree or 5+ years of related experience is expected.

Qualifications

• Bachelor's Degree or 5+ years comparable work experience
• Outstanding verbal and writing skills
• Organized, detail-oriented self-starter with acute attention to detail
• Ability to work occasional evening events
• Ability to work in office to open and code mail; frequency determined by Director
• Creative, flexible team player in a fast-paced environment
• Highly computer literate; advanced knowledge of Microsoft Office
• Experience with Salesforce or similar CRM
• Strong commitment to the mission of AJWS.

Responsibilities

• Manage semi-weekly gift acknowledgment production and deliver materials to external vendor; maintain vendor materials inventory
• Manage internal mailing projects and coordination with internal teams and external vendors
• Support the Associate Director for Development Operations on third-party portals including verifying matching gifts and online verification
• Respond to donor inquiries via mail, email and telephone; update donor data
• Support Salesforce data processing, reporting, data hygiene and gift processing; assist with reports/exports
• Open and code mail; resolve gift coding issues with attempts to reconcile
• Provide backup support and cross-functional assistance for the Development Operations team; compile revenue documentation for audits
• Receive and process invoices for Development Operations and direct mail
• Other related duties as assigned.

Skills

Salesforce experience

CRM experience

Data entry

Donor communications

Microsoft Office

Verbal & writing skills

Education

Bachelor's Degree or equivalent experience

Tools

Salesforce

Apsona

Springboard

Asana

Job description

American Jewish World Service (AJWS) is the leading Jewish organization working to fight poverty and pursue justice in Africa, Asia, Latin America and the Caribbean. By supporting hundreds of social change organizations in 14 countries, we respond to the most pressing issues of our time—from disasters, genocide and hunger, to the persecution of women and minorities worldwide. With Jewish values and a global reach, AJWS is making a difference in millions of lives and bringing a more just and equitable world closer for all.

Overview of Team

The Development Division at AJWS is responsible for raising the revenue that supports AJWS’s grantmaking and advocacy. The Division includes the following departments: Institutional Giving, Major Gifts and Planned Giving, Development Operations and Donor Engagement. Members of the Division partner closely with the Communications and Marketing, Programs, Finance and Administration and People and Culture teams, as well as the Executive Office and Board of Trustees, instilling a culture of philanthropy across the organization. The Division is responsible for cultivating, stewarding and soliciting donors, building a deep connection and commitment to our work for our supporters. Every team member of the Development Division contributes to achieving our annual fundraising goal.

The Development Operations team is responsible for the infrastructure of AJWS’s development efforts, managing the development-focused databases systems, reporting, data analysis and modeling, donor and gift related data processing, reconciliations, audits, and acknowledgements. Additionally, Development Operations oversees the prospect and portfolio management, pipeline building and prospect research for the full fundraising team.

Position Summary

The Development Operations Officer position reports to the Development Operations Manager. The primary responsibilities of this position are to support the Development Operations team by performing activities related to gift processing, donor acknowledgments, and donor services (email/phone communications); creating and providing reports; supporting gift data quality control, and providing support for the annual audit. This position also manages the organization of Development Division in-house mailings. This position requires one day per week in office.

Job Description:

Responsibilities include but are not limited to:

• Manage semi-weekly gift acknowledgment production process and deliver materials to external vendor; maintain external vendor materials inventory; provide backup support to maintain format and function of donor acknowledgement letters and reports within the donor CRM;
• Manage internal mailing projects and coordination with internal teams and external vendors;
• Support the Associate Director for Development Operations on third-party portals including verifying matching gifts, ensuring timely processing of applications for online verification of matching gifts; serves as Development liaison with external vendor by performing daily quality control and syncing of donor gift data from online giving platforms;
• Respond to donor inquiries via mail, email and telephone, collect credit card contributions, update donor data, keep staff informed of updates and communications from donors;
• Support the Development Operations team with various daily Salesforce data processing and entry projects, including reporting, data hygiene, and gift processing; provide backup support on general gift processing and processing of restricted gifts; fulfill AJWS Development staff requests related to Salesforce updates, inquiries, and reports/exports;
• Manage weekly and/or as needed opening and coding mail; collaborate with Associate Director for Development Operations to resolve gift coding issues;
• Provide cross-functional support to the Development Operations Department and serve as backup support as needed; compile supporting revenue documentation for annual revenue audit;
• Receive and process invoices for Development Operations and direct mail;
• Other related duties as assigned.

Required qualifications:

• Bachelor’s Degree or 5+ years comparable work experience;
• Outstanding verbal and writing skills;
• Organized, accurate, detail-oriented self-starter with acute attention to detail;
• Ability to work occasional evening events;
• Ability to work in office to open and code mail; frequency determined by Director of Development Operations;
• Creative, flexible team player with the ability to work on multiple projects simultaneously in a fast-paced, rapidly changing environment.
• Highly computer literate; advanced knowledge of Microsoft Office;
• Experience with Salesforce or similar CRM;
• Strong commitment to the mission of AJWS.

Preferred qualifications:

• Moderate to advanced knowledge working in Salesforce; experience with Apsona, Springboard, and Asana a plus;
• Advanced knowledge of MS Word and Excel;
• 1+ years customer service experience

Additional Information:

• Salary range: P2/$60,000-$77,000
• This role is full time (40 HRS), Exempt
• This is a union position

Location:

Compensation and Benefits Information:

• AJWS is committed to a salary framework that aligns with our culture and values. The compensation range reflected is in alignment with our framework and individual pay decisions will vary based on skills and experience while still allowing for growth.
• Paid Time Off: 15-22 Federal and religious holidays off each year in addition to generous vacation and sick days;
• Full health benefits coverage with minimal contribution by employees;
• 403(b): 4.75% company match (safe harbor);
• Flexible Spending Account and Commuter Benefits;
• Workplace flexibility and generous leave policy.

Additional Considerations:

Black, Indigenous and People of Color; Lesbian, Gay, Bisexual, Intersex, Trans and Gender non-conforming people; women; and differently abled people are encouraged to apply. We also encourage applications from people of diverse religious, spiritual and cultural backgrounds.

As an organization committed to promoting social justice around the world, it is essential that we incorporate a diverse, equitable and inclusive lens into all aspects of our work at AJWS. We encourage applicants with a global perspective and a commitment to values around diversity, equity, and inclusion to apply.

Authorization to work in the U.S. is required.