Development Operations Manager, National Development

Reading Partners; United States; On-site; USD 71,000 - 84,000; Full time

Benefits offered by this job

Health insurance

403(b) plan

Unlimited PTO

Remote work

Job summary

Reading Partners is seeking a Development Operations Manager to join our national team. You will oversee Salesforce data integrity, build reports, and support fundraising systems across the network while supervising a part-time Gift Processing Associate.

This remote role requires 3+ years in development or fundraising, strong CRM experience, and a proven ability to train staff and improve processes. Salary ranges are compensation- and geography-dependent.

Qualifications

• 3+ years of experience in development, fundraising, or revenue-generating roles.
• Experience with Salesforce or a similar CRM system.
• Customer-service oriented with strong communication and relationship-building skills.
• Attention to detail and ability to manage multiple projects simultaneously.
• Wamiliarity with fundraising dashboards, reports, and data governance.

Responsibilities

• Oversee data integrity of the fundraising Salesforce database; audit data, set policies, and train staff.
• Support Salesforce data analysis; create dashboards and reports to track fundraising progress.
• Supervise Gift Processing Associate to ensure timely gift entry, acknowledgement, and reporting.
• Write and implement technical guidance for Salesforce during budgeting cycles.
• Provide training and support for GoFundMe Pro, Classy, and related tools.

Skills

Salesforce

Data analysis

Reporting

Training

Customer service

Tools

GoFundMe Pro

Classy

Conga Composer

DonorSearch

Job description

Reading Partners is changing the education landscape. We are a leader in working to solve the literacy crisis in our country by leveraging volunteers in under-resourced schools. Our diverse and expansive volunteer base provides one-on-one and small group tutoring to students twice weekly, and our program is proven to help children master the reading fundamentals they need to unlock their potential as successful, happy, and confident readers in school and in life. Our people are our heartbeat and our greatest resource; we are all passionately rallied around our mission to help children become lifelong learners by empowering communities to provide individualized instruction that truly works. Join our stellar, committed team leading the charge to deepen our impact and expand our service.

Watch this video to learn more about the mission and core tutoring work of Reading Partners.

The High Level

The Development Operations Manager (DOM) is part of the national development team, which facilitates all efforts to support raising approximately $30 million in funds annually for Reading Partners in regions and national. Reporting to the National Development Operations Director (DOD), the DOM will lead these aspects of fundraising operations: 1) overseeing the data integrity of the fundraising Salesforce database by leading Salesforce data entry, management and improvement, 2) creating and implementing development systems, and 3) providing varied support services to the fundraising network, including training and customer service coordination. The DOM will manage the part-time Gift Processing Associate.

This position is remote, and hires (upon start date) should reside in California, the District of Columbia, Maryland, Minnesota, New Jersey, New York, Oklahoma, South Carolina, Texas, Washington State, or Virginia.

What You’ll Do

Oversee the processing and data integrity of the donations and pledges across the network and ensure smooth operational function of systems that interact with Salesforce:

• In partnership with the DOD, oversee data integrity of the fundraising Salesforce database by creating reports to audit data, devising policies, collaborating with the Salesforce team as needed, and communicating changes and resources to the field
• Support Salesforce data analysis to track fundraising and revenue generation progress, including creation and maintenance of dashboards and key reports
• Supervise Gift Processing Associate to ensure timely and accurate gift entry, acknowledgement and reporting in Salesforce for all gifts
• During annual budget planning, write and implement technical guidance for Salesforce
• Serve as content expert for Classy/GoFundMe Pro (online giving platform), providing training and support to regional staff
• Ensure smooth operational function of systems that interact with our Salesforce database, GoFundMe Pro (online giving platform), DonorSearch (wealth/prospect screening tool), and Conga Composer (document generation tool)

Maintain, create, innovate, and implement systems to support best-in-class fundraising across the Reading Partners network:

• Oversee the processing and data integrity of all gifts across the organization
• Participate in monthly and annual revenue and cash reconciliation meetings with the accounting department
• Train development staff on best in class donor stewardship and cultivation processes across the RP network and lead Salesforce database trainings for the network
• In collaboration with the DOD and Salesforce team, support the implementation of Salesforce enhancement projects and communicate changes and resources to the field
• Work with our Salesforce Administrator, Accounting Team, and DOD to improve upon existing systems and processes
• Refine system for FFS, local government, and AmeriCorps grant tracking in partnership with the accounting and regional operations team
• Support the National Development department with other duties as needed.

Provide high-quality support to regional and national fundraisers through leading customer/network service efforts and training:

• Serve as the primary point of contact internally for regional requests by leading on customer service initiatives, including, but not limited to, responding in a timely and supportive way to requests for support on Salesforce or other resource needs
• Lead high-quality gifts processing trainings and presentations to RP Development network
• Manage onboarding and offboarding of new development staff as they join the Reading Partners network
• Design and create mailing lists, annual report donor list, annual appeal lists, etc.
• Lead ongoing and annual updates to gift processing protocols doc, donation pledge forms, tax receipt templates, Library updates, third party gift processing, and matching gift requests
• Organize, maintain, and communicate resources to regional staff on the Reading Partners Library, Google Drive, and other platforms as needed
• Develop/update specific trainings as needed.

How You’ll Do It

Strategic Planning:

• Demonstrate an ability to work collaboratively with the national development leadership team to develop strategic fundraising plans, create action steps, and mobilize many stakeholders to achieve fundraising goals. Execute work in a highly organized, analytical, and data-informed manner.

Operations and Project Management:

• Demonstrate a strong detail orientation, accuracy, and ability to develop compelling reports and communications to be used internally and externally. Execute all work in a highly organized, analytical, and data driven manner.
• Create clear project plans with diligent implementation making sure all assigned projects are thoroughly completed on time. Identify and communicate all contributors, deadlines and expectations before and during project. Understand vision and distill it into actionable and manageable pieces.

Relationship Development

• Internally, establish highly collaborative and trusting relationships with all team members. Demonstrate a hunger to learn, grow, support, and add great value. Regularly seek to understand all aspects of our model to convey externally.
• Positively collaborate with an internal team to meet and exceed aggressive fundraising goals through effective development operations.

What We Offer

Reading Partners’ compensation and benefits programs are designed to attract, motivate, engage, and retain top talent to propel our mission forward.

Compensation

This is a full-time, exempt, and salaried position. The pay range for this position is $71,353 - $83,945 per year and is contingent on geographic location. After applying, candidates who move forward in the hiring process are provided with the salary for their geographical location. We aim to set salaries based on objective, external, high-quality market data. Our salaries are adjusted for candidates in different geographic regions. We do our very best to ensure that we’re bringing our best offer - therefore we do not engage in salary negotiations.

Our benefits:

We offer a comprehensive benefits program intentionally crafted to support employees and their families with physical, mental, and financial health:

• Health & Insurance Benefits: Medical, dental, and vision insurance with substantial employer contributions toward both employee and family premiums; life and disability insurance at no cost to employees; and a free Employee Assistance Program (EAP).
• Pre-Tax Medical Support: Significant pre-tax employer funding to help offset employees’ out-of-pocket medical expenses, including providing first dollar coverage for some plan options.
• Mental Health Support: Spring Health for easy access to therapy, coaching, and wellness resources, including six sessions provided at no cost to employees.
• Inclusive Health Support: Carrot for guidance and support related to hormonal health, fertility, family-building, and gender-affirming services.
• Retirement Benefits: 403(b) retirement plan with immediate eligibility to participate and to receive employer matching contributions.
• Paid Time Off: Flexible Paid Time Off (Unlimited PTO) and Paid Parental Leave for up to 8 weeks for birth and non-birth parents.
• Holidays & Office Closures: 14 paid holidays annually, plus one week of office closure in early July and two weeks in late December.
• Culture & Growth: A dynamic, mission-driven culture with a strong commitment to employee development and career growth.

The Other Things You Need To Know

• This role is remote.
• Travel: This position may require occasional travel to Reading Partners’ sites and/or locations.

Reading Partners is an Equal Opportunity Employer

Qualifications

About you!

You’ll Be Successful In This Role If

• Have 3+ years of experience in development, fundraising, and other revenue-generating roles
• Have 1+ year of successful management experience
• Must have experience working with Salesforce or a similar CRM database
• Are customer service-oriented and have a demonstrated track record of strong collegial relationships
• Possess strong attention-to-detail, always meet deadlines, and are able to manage multiple, simultaneous projects
• Root your work in our core values
• Are self-directed, proactive, and resourceful
• Demonstrate a commitment to fostering an inclusive and collaborative work environment
• Display a deep belief in our mission and root your work in our core values
• Ability to prove eligibility to work legally in the U.S. and that you are at least 18 years of age

Bonus Points If You

• Are an AmeriCorps, Peace Corps, or other national service alum/alumna
• Have experience working with event campaigns and online giving systems