Development Operations & Database Specialist

Minnesota Council of Nonprofits; Annandale (MN); Hybrid; USD 34,000 - 36,000; Full time

Job summary

True Friends is seeking a Development Database Administrator to manage Raiser's Edge NXT and optimize donor data, ensuring accurate gift processing, clean records, and reliable reporting.

You will partner with the Development team to deliver data-driven insights, support donor stewardship, and maintain QA standards, procedures, and documentation.

This full-time role offers flexible location with travel for meetings and events, and opportunities to improve fundraising systems and analytics.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2-3 years Raiser's Edge database administration experience, including gift processing, constituent management, reporting, and data import/exports.
• Experience with gift reconciliation and working collaboratively with Finance.
• Knowledge of fundraising principles, donor stewardship, and CRM systems.
• Strong analytical skills with exceptional attention to detail and data accuracy.
• Ability to manage multiple priorities while meeting deadlines.
• Excellent organizational, communication, and customer service skills.
• Strong proficiency in Microsoft Office applications.
• Ability to maintain confidentiality and exercise sound judgment.
• Interest in CRM trends, technology improvements, and process optimization.
• Ability to work both independently and collaboratively in a team environment.
• Must successfully complete all required background checks.

Responsibilities

• Serve as the organization's subject matter expert for Raiser's Edge NXT and fundraising database management, ensuring the system supports effective fundraising, reporting and donor stewardship
• Manage and maintain the donor database to ensure data quality, integrity, and accuracy
• Oversee gift processing, donor acknowledgements, and reconciliation with Finance
• Develop and maintain quality assurance standards, documentation, and database procedures
• Create complex reports, queries, mailing lists, and data exports to support fundraising campaigns and organizational reporting
• Create and maintain reports that track fundraising activity, donor trends, and database metrics to support Development initiatives and organizational reporting
• Support the Development team by providing accurate data, reporting, and database insights to assist with donor outreach and stewardship
• Prepare reports for leadership, the Board of Directors, Development Committee, and Finance
• Manage relationships with database vendors and evaluate system enhancements and technology improvements
• Provide training and technical support to Development staff to improve database utilization and reporting capabilities
• Support fundraising events through database preparations, guest management, invitations, registration, and on-site coordination
• Assist with donor relations initiatives, fundraising campaigns, and other Development projects

Skills

Database Administration

Donor Relationship Management

Data Analysis & Reporting

Process Improvement

Data Integrity & Quality Assurance

Project Coordination

Organization & Time Management

Written & Verbal Communication

Customer Service

Collaboration & Relationship Building

Education

Bachelor's degree or equivalent

Tools

Raiser's Edge NXT

CRM systems

Microsoft Office Suite

Job description

Development Operations & Database Specialist

At True Friends, we create life-changing experiences that enhance independence and self-esteem for individuals of all abilities. As our Development Database Administrator, you'll help make that mission possible by transforming data into meaningful donor relationships, ensuring every gift, every record, and every interaction supports the work we do and the people we serve.

About the Role

The Development Database Administrator is responsible for managing and optimizing True Friends' donor database while ensuring the accuracy, integrity, and accessibility of fundraising data. This role serves as the organization's database expert, overseeing database administration, gift processing, donor acknowledgements, reporting, and data management processes to support effective fundraising operations and donor stewardship. Working closely with the Development team, this position provides the technical expertise, reporting support, and database management needed to maintain a high-quality donor database and maximize the effectiveness of fundraising efforts.

Schedule

• Full Time, Year-Round
• Monday - Friday with occasional evenings or weekends for special events

Location

• Flexible work location based on organizational needs, with travel between True Friends and external locations for meetings and events as needed.

Pay

• $24.32 - $25.88 per hour based on experience

What You'll Do

• Serve as the organization's subject matter expert for Raiser's Edge NXT and fundraising database management, ensuring the system supports effective fundraising, reporting and donor stewardship
• Manage and maintain the donor database to ensure data quality, integrity, and accuracy
• Oversee gift processing, donor acknowledgements, and reconciliation with Finance
• Develop and maintain quality assurance standards, documentation, and database procedures
• Create complex reports, queries, mailing lists, and data exports to support fundraising campaigns and organizational reporting
• Create and maintain reports that track fundraising activity, donor trends, and database metrics to support Development initiatives and organizational reporting
• Support the Development team by providing accurate data, reporting, and database insights to assist with donor outreach and stewardship
• Prepare reports for leadership, the Board of Directors, Development Committee, and Finance
• Manage relationships with database vendors and evaluate system enhancements and technology improvements
• Provide training and technical support to Development staff to improve database utilization and reporting capabilities
• Support fundraising events through database preparations, guest management, invitations, registration, and on-site coordination
• Assist with donor relations initiatives, fundraising campaigns, and other Development projects

What You'll Bring

• Bachelor's degree or equivalent combination of education and experience
• Minimum of 2-3 years of Raiser's Edge database administration experience, including gift processing, constituent management, reporting, and data import/exports
• Experience with gift reconciliation and working collaboratively with Finance
• Knowledge of fundraising principles, donor stewardship, and CRM systems
• Strong analytical skills with exceptional attention to detail and data accuracy
• Ability to manage multiple priorities while meeting deadlines
• Excellent organizational, communication, and customer service skills
• Strong proficiency in Microsoft Office applications
• Ability to maintain confidentiality and exercise sound judgment
• Interest in CRM trends, technology improvements, and process optimization
• Ability to work both independently and collaboratively in a team environment
• Must successfully complete all required background checks

Why You'll Love It

• Play a critical role in supporting the mission of True Friends by helping strengthen donor relationships and fundraising success
• Work with a collaborative Development team where your attention to detail and technical expertise make a meaningful impact
• Use technology and data to improve processes and provide valuable information to support fundraising efforts
• Enjoy opportunities to improve systems, streamline processes, and contribute strategic insights
• Be part of an organization dedicated to creating life-changing experiences for people of all abilities

Skills You'll Use & Develop

• Database Administration
• CRM Management (Raiser's Edge NXT preferred)
• Fundraising Technology
• Donor Relationship Management
• Data Storytelling
• Process Improvement
• Data Analysis & Reporting
• Gift Processing & Reconciliation
• Data Integrity & Quality Assurance
• Project Coordination
• Organization & Time Management
• Critical Thinking & Problem Solving
• Customer Service
• Collaboration & Relationship Building
• Written & Verbal Communication
• Microsoft Office Suite

Work Environment and Physical Requirements

• Primarily office-based work with extended periods of sitting and computer use
• Regular use of desktop and laptop computers
• Occasional travel between True Friends and external locations for meetings, events, or assigned responsibilities
• Frequent walking, standing, reaching, and use of hands for routine office tasks
• Occasional support of fundraising events, which may require extended periods of standing, walking, event set up, and lifting light materials
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position