Development Operations Associate

Saint Francis House Inc; Boston (MA); Hybrid; USD 29,935 - 32,938; Full time

Job summary

Saint Francis House Inc. in Boston is seeking a Development Operations Associate to support gift processing, acknowledgment, and data maintenance in Raiser's Edge, plus project support for fundraising events.

You will be the first point of contact for donor inquiries, provide stewardship touchpoints for annual fund donors, and help with administrative tasks across the Development department in a fast-paced nonprofit environment.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong organizational skills with attention to detail.
• Ability to work both independently and in a team.
• Proficiency with Raiser's Edge or similar CRM is a plus.

Responsibilities

• Processes gifts at the provided address and via lockbox.
• Maintains donor records in Raiser's Edge.
• Prepares and mails donor acknowledgments for gifts.

Skills

Communication skills

Analytical thinking

Customer service

Organization

Teamwork

Education

High School diploma or equivalent with three years of administrative assistant experience

Associate’s degree or higher in business administration or related field

Tools

Microsoft Office

Job description

Description

Salary Range: $21.73 - $23.91 per hour

FLSA Status: Non-Exempt

Schedule: Full-time; Monday - Friday; 8-hour shift scheduled between 8:00AM - 5:00PM. Remote work allowed after successful 90-day intro period; a maximum of two days remote with three onsite.

Homelessness is a public health, social and racial justice issue!

Since 1984, St. Francis House has committed itself to healing the wounds of those impacted by an inequitable society and breaking down the barriers, including systemic racism that prevent all people from living lives of dignity.

St. Francis House is the State’s largest provider of day services supporting people who are at risk of or are experiencing homelessness. Located in the heart of downtown Boston, we compassionately welcome nearly 500+ adults through our doors every day who are seeking a safe and dignified refuge and opportunities to rebuild their lives. Our holistic approach allows us to deepen our impact by offering integrated programing that helps our guests achieve stability in the areas of housing, income, and behavioral health. Joining our team would provide you a dynamic opportunity to work with an interdisciplinary team of providers dedicated to solving this public health crisis.

We offer an extensive Benefits package! Up to 90% of individual insurance premiums paid for Harvard Pilgrim Health Care health insurance & Altus dental insurance, 4 weeks of vacation and 13 holidays recognized per year, employer – paid life & disability insurance, a vested 403b retirement with 5% match, and much more!

Job Summary

The Development Operations Associate supports a variety of Development functions including gift processing, gift acknowledgment, updating and maintaining data in Raiser’s Edge, as well as providing administrative support for special projects and events for the Development department. In addition, this role acts as a first line of contact for general donor inquiries and provides stewardship touchpoints to annual fund donors.

Essential Duties & Responsibilities

• Processes all gifts that come to 39 Boylston Street and the lockbox company.
• Maintains accurate records on all active donors in Raiser’s Edge database.
• Prepares and mails timely donor acknowledgments for all gifts (approximately 25,000/year).
• Responds to donor calls that come via the Front Desk.
• Monitors Development department inbox.
• Address donor questions and forward to appropriate staff when needed.
• Send weekly report of $500+ gifts to Development Team.
• Provides administrative support to the Development Department.
• Assists with special projects in support of fundraising priorities.
• Adheres to agency code of conduct.
• Performs other duties as assigned.

Requirements

• Self-directed with the ability to work both independently and as part of a team.
• Proficiency in Microsoft Office Suite products (outlook, word, excel, power point).
• Reliable, dependable, flexible and ready to jump in to assist.
• Proficiency in English.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills with attention to detail.
• Ability to function well in a fast-paced environment.
• Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach.
• Strong analytical and problem-solving skills.

Education & Experience

• High School diploma or equivalent with three years of administrative assistant experience required.
• Associate’s degree or higher in business administration, non-profit management, communication or related field with one to two years of related experience and/or training, preferred. Or combination of education and experience.
• Familiarity with CRM platforms (ex: Raisers’ Edge) and /or data entry.
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Lived experience of homelessness and/or recovery a plus.

Work Environment & Activity

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 10-pounds, as needed.
• Occasionally standing and moving throughout multi-level building.
• Occasional evenings, holidays and weekend hours may be needed, for special events, projects, etc.

SFH is an Equal Employment Opportunity Employer. We are committed to fair and equitable employment practices and to fostering a workplace where all employees are respected, supported, and able to grow. In support of our mission, we encourage individuals from all backgrounds to apply, including those with lived experience of homelessness or recovery and those who have faced barriers to employment. We value the range of experiences and perspectives that strengthen our work in the community.

Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

This job description is subject to change and does not restrict management’s right to assign or reassign duties and responsibilities to this job at any time.