Development Data Manager (RTC)

Rails; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Job summary

Rails-to-Trails Conservancy (RTC) is seeking a data-management professional to oversee two primary databases, ensure data integrity, and generate fundraising reports. This role partners with development staff, members and vendors to improve data entry, donor information, and customer-service workflows.

You will lead data hygiene efforts, coordinate with vendors on system improvements, and support gift-membership and matching-gift activities while reporting to the Senior Director of Development.

Qualifications

• Bachelor's degree and at least two years of experience with constituent databases.
• Strong communication, organizational skills and attention to detail.
• Experience with vendors and collaborative work across teams.
• Proficiency with Microsoft Office; SQL knowledge is a plus.
• Familiarity with fundraising databases and nonprofit data needs is preferred.

Responsibilities

• Oversee data management for RTC fundraising and membership programs.
• Manage two primary databases and ensure data integrity and accuracy.
• Generate reports on fundraising performance and donor mailings.
• Collaborate with vendors to optimize data systems and processes.
• Support data entry, donor information, customer service and reporting.

Skills

Database experience

Communication

Vendor management

Teamwork

Microsoft Office

Attention to detail

SQL knowledge

Education

B.S./B.A. in related field

Tools

Winfunds (Oracle)

Luminate Online (Blackbaud)

Job description

Rails-to-Trails Conservancy (RTC), a nonprofit organization with more than 160,000 members and supporters, is the nation's largest trails organization dedicated to connecting people and communities by creating a nationwide network of public trails, many from former rail lines and connecting corridors. Founded in 1986, RTC’s national office is located in Washington, D.C., with regional offices in California, Florida, Ohio and Pennsylvania.

Job Location

This position is located in RTC’s national office in Washington, D.C. (West End/DuPont Circle area), and is easily accessible from Metro’s Red line (Farragut North) and Blue/Orange/Silver lines (Foggy Bottom).

Job Description

This position will oversee data management related to RTC’s fundraising and membership programs. This includes managing the organization’s two primary databases as well as working with development staff, members and outside vendors to ensure data integrity and accuracy. The position will play a lead role in ensuring systems related to data entry, donor information, customer service and reporting are as effective and efficient as possible.

Specific responsibilities include the following:

Database Management and Reporting

• Management of membership constituent data in RTC’s two primary databases, Winfunds (Oracle-based) and Luminate Online (Blackbaud), and monitor daily data synchronization
• Conduct database queries and generate reports related to fundraising performance, major donor and donor-prospect mailings, direct mail, etc.
• Perform regular database hygiene and upkeep needs to ensure quality record-keeping and data accuracy (e.g., removing duplicate records, ensuring source/product codes are up to date, etc.)
• With the Senior Director of Development, work with RTC’s various fundraising vendors to optimize and improve data systems that improve accuracy/expediency related to: donation and direct-mail data entry; premium, e-commerce and acknowledgment-letter mailings; RTC’s mailing-list exchange program; Winfunds/Luminate Online performance
• Work with other RTC vendors as needed
• Process all donations received at national office, including database entry, as well the creation, uploading and verification of donation batches
• Manage RTC’s matching-gift program
• Conduct data entry and fulfillment for RTC’s gift-membership program

Customer Service

• As a part of the Customer Service Team, serve as a lead strategist to improve the member/donor/customer-service experience—in conjunction with the Customer Service Manager and Senior Director of Development. Duties include, but are not limited to:
  • Proactive, advanced planning of all fundraising-campaign data elements to ensure a positive customer experience
  • Evaluating campaign outcomes and troubleshooting timely solutions to improve future efforts
  • Researching and providing solutions to data-related inquiries
• Work with development staff to help identify database and systems enhancements associated with the membership, Trailblazer Society and major donor programs

Supervisory Responsibilities

This position reports to the Senior Director for Development. The position will supervise outside vendors and contractors to ensure quality control and timely completion of projects.

Qualifications

Ideal candidate will possess the following skills and qualifications:

• B.S. or B.A. with at least two years of experience working directly with constituent databases
• Excellent communication and organizational skills, with an attention to detail
• Experience working with and overseeing vendors
• Strong computer skills, including a proficiency with Microsoft Office products (Experience working with SQL a plus.)
• Teamwork-based attitude and an ability to work collaboratively with a variety of individuals
• Understanding of membership or fundraising databases preferred
• Experience with Winfunds (Oracle database) and/or Luminate Online (Blackbaud) beneficial, but not required

Normal office setting with low to moderate noise level

Employer's Rights

RTC reserves the right to revise, change or reclassify this job description at any time in accordance with RTC’s business needs. This job description is by no means an implied contract.

RTC is an equal opportunity employer and seeks qualified candidates regardless of race, color, religion, gender, sexual orientation, age, disability or national origin. Women and diverse applicants are encouraged to apply. EOE