Development Consultant

Citizens; Johnston (RI); On-site; USD 110,000 - 150,000; Full time

Job summary

Citizens is seeking an Development Consultant within the NExT program to advance the Consumer Bank's people and talent ecosystem. You will connect HR strategy with frontline execution across multiple workstreams, shaping scalable talent and change plans aligned with workforce priorities and branch operations.

You will partner with senior leaders, design leadership development and succession programs, and analyze data to continuously improve organizational effectiveness in a transforming

Qualifications

• Strong stakeholder management with executive-level collaboration.
• Excellent communication and consulting skills across cross-functional teams.
• Analytical mindset with data interpretation and reporting abilities.
• Experience applying change management methodologies and culture transformation.
• Certifications in change management or related fields are a plus.

Responsibilities

• Conduct organizational assessments of structures, culture, and skills to identify opportunities.
• Lead change initiatives and develop adoption strategies at all levels of the org.
• Design and implement talent management and leadership development programs.
• Analyze data to measure program effectiveness and drive improvements.
• Collaborate with senior leaders to align org goals with talent strategies.
• Develop and deliver training to enhance employee skills and competencies.
• Engage stakeholders to secure buy-in for OD initiatives.

Skills

Stakeholder management

Communication

Data analysis

Change management

Consulting skills

Education

Master's degree in Industrial/Organizational Psychology

Job description

Development Consultant – Consumer Bank

Network Evolution & Xperience Transformation (NExT)

About The Opportunity

At Citizens, Network Evolution & Xperience Transformation (NExT) is repositioning the Consumer Bank’s branch network and frontline teams from a model optimized for efficiency to one built for growth, advice-led relationships, deposit growth, and stronger customer outcomes. As a multi-year workforce and capability transformation, NExT's People & Talent workstream is a critical value lever, and we are seeking an experienced Organizational Development and Talent Management professional to help translate this strategy into practical field execution.

Description

Role Summary

The Development Consultant will support the NExT's People & Talent ecosystem workstream, connecting HR, business strategy, and frontline execution across multiple workstreams - Experience & Change, Operating Model & Roles, Talent Enablement, and Tools & Capabilities. Partnering with Consumer Bank leaders, Pillar Leads, HR and delivery partners, this role helps shape scalable talent, capability, change, and colleague experience strategies that align with Citizens' broader workforce priorities and the realities of branch operations.

Key Responsibilities

• Organizational Assessments: Conduct comprehensive assessments of organizational structures, culture, key skills, and processes to identify areas of opportunity; Design solutions that address the areas of opportunity and align with business strategy.
• Change Enablement: Lead and facilitate large-scale change initiatives by developing strategies and frameworks that drive adoption, alignment, and commitment to change at all levels of the organization.
• Talent Development: Design and implement talent management strategies, including leadership development programs, succession planning, and employee engagement initiatives.
• Data Analysis: Analyze data to measure the effectiveness of organizational development programs and make data-driven recommendations for continuous improvement.
• Collaboration: Work closely with senior leadership, HR, and other departments to align organizational goals and business strategy with talent management strategies.
• Training and Development: Develop and deliver training programs to enhance employee skills and competencies.
• Stakeholder Engagement: Build strong relationships with key stakeholders to ensure buy-in and support for organizational development initiatives.

Qualifications And Skills

• Education: Master's degree in Industrial/Organizational Psychology, Organizational Development, Human Resources, or a related field.
• Experience: Minimum of 10 years of experience in organizational development, talent management, or a related field, with a strong focus on organizational effectiveness and change enablement in a transforming business environment.
• Change Management: Strong understanding of and experience applying change management methodologies, culture transformation, and leadership activation strategy.
• Consulting & Stakeholder Skills: Excellent communication and consulting skills; strong stakeholder management, including experience partnering with executive and senior leaders and cross-functional teams.
• Analytical Skills: Strong analytical and problem-solving skills, with experience in data analysis, interpretation, and reporting; systems-thinking orientation.
• Financial Services: Prior experience supporting large-scale distribution, retail banking, or frontline transformation and financial services experience preferred.
• Certifications: Relevant certifications in change management or talent development are a plus.

Why Join Us