Development Communications & Stewardship Manager

Buffalo Bill Center of the West; Cody (WY); On-site; USD 65,000 - 90,000; Full time

Job summary

Buffalo Bill Center of the West in Cody, Wyoming, seeks a Development Communications & Stewardship Manager to lead donor communications and personalized stewardship for the Development Department. You'll create content for appeals, acknowledgments, events, sponsorships, and reports, collaborating with leadership and the Development team on strategies and actions.

Requirements include 3–5 years in communications or development, CRM/database experience, and strong writing and project-management

Qualifications

• 3–5 years experience in a Communications, Marketing, and/or Development-related field.
• Experience with a CRM/database system and/or exposure to non-profit fundraising preferred.

Responsibilities

• Manages all Development Department communications to the Center’s members and donors.
• Generates original content for acknowledgment letters, appeals, and other Center publications.
• Utilizes donor database to personalize interactions and stewardship actions.
• Continuously monitors and improves Development processes to increase donor retention and growth.
• Maintains understanding of departmental and Center funding priorities and articulates impact to supporters.
• Works with Graphics and PR & Marketing to ensure consistent Development presence across platforms.
• Manages an annual calendar for all planned communications and stewardship.
• Coordinates annual fall endowment fund reports with Accounting and Curatorial teams.
• Supports Points West magazine and manages digital version on WordPress and Member Portal.
• Maintains appropriate and accurate departmental records with confidentiality.

Skills

Written communication

Oral communication

Attention to detail

Project management

Confidentiality

Tools

Microsoft Office

Outlook

The Raiser's Edge

WordPress

CRM database

Job description

Development Communications & Stewardship Manager

Summary:

The Manager, Development Communications and Stewardship, directs strategic donor communications and personalized donor stewardship efforts for the Development Department, including the creation of engaging written content for appeal letters, acknowledgment letters, event follow-up, sponsorship opportunities, Points West magazine, donor briefings, funding proposals, and other donor communications - while collaborating with the Director of Philanthropy, Leadership Gift Officer(s), and Development team on personalized stewardship plans and actions.

Job Duties:

• Manages all Development Department communications to the Center’s members and donors.
• Generates original content for acknowledgment letters, appeals, and other Center publications.
• Utilizes donor database record meaningful donor interactions and complete personalized stewardship actions.
• Continuously monitors, documents, and recommends improvements for Development processes toincrease donor retention and growth.
• Maintains a thorough understanding of departmental and Center funding priorities, articulating impact to current and potential supporters.
• Works with Graphics and PR & Marketing to create consistent Development Communicationspresence across platforms.
• Manages an annual calendar for all planned communication and stewardship efforts.
• In coordination with Accounting and Curatorial teams, manages the annual compilation and distribution of fall endowment fund reports to fund stewards.
• Manages Development Department support for Points West magazine, working with staff and external partners in accordance with overall Development strategy, Center needs and current funding priorities.
• Creates digital version of Points West magazine on Center’s WordPress website and accessible via the online Member Portal.
• Utilizes a working knowledge of membership programs, special events, fundraising campaigns, donor engagement, Center website, available methods of communication and industry best practices to heighten supporter awareness of Center projects, priorities, and impact.
• Maintains appropriate and accurate departmental records.
• Verifies and updates constituent database records to reflect recent correspondence or actions.
• Informs strategy related to member/donor retention and acquisition, use of the database, and all donor stewardship efforts.
• Exhibits a positive, professional demeanor, with careful attention to detail, propriety, and confidentiality.
• Demonstrates command of current computer technology and software, including Microsoft Office, Outlook, The Raiser’s Edge, WordPress, and the internet.
• Manages multiple tasks while working within given deadlines.
• Collaborates with staff and managers within and outside the Development Departmenet.
• Strong skills with Microsoft Office Suite and the Knowledge of The Raiser’s Edge or other fundraising or CRM database and WordPress preferred.
• Exceptional customer service.
• Excellent written and oral communication skills.
• Must be detail and team oriented; exercise mature judgement and discretion; and be able to maintain confidentiality.
• Professional demeanor and appearance.

Supervisory Responsibilities:

• None

Required Education and Experience:

• 3-5 years experience in a Communications, Marketing, and/or Development-related field.
• Experience with a CRM/database system and/or exposure to non-profit fundraising preferred.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement:

The Buffalo Bill Center of the West provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.