Development and Donor Engagement Manager

Susquehanna Valley United Way; Sunbury (Northumberland County); On-site; USD 55,000 - 85,000; Full time

Job summary

The Development & Donor Engagement Manager at Susquehanna Valley United Way leads donor cultivation, workplace giving, sponsorship development, and community engagement across the region. You will manage donor relationships, coordinate annual campaigns and special events, and oversee communications and data management to strengthen partnerships.

The ideal candidate is relationship-driven, highly organized, and able to work with donors, volunteers, corporate partners, and community stakeholders

Qualifications

• Bachelor's Degree in communications, marketing, nonprofit management, business, public relations, or a related field (or equivalent experience).
• Excellent oral and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Ability to work independently with minimal supervision while managing multiple projects and deadlines.
• Proficiency in Microsoft Office applications and CRM/database systems.
• Strong organizational, analytical, and problem-solving skills.
• Demonstrated ability to work collaboratively with diverse constituencies and motivate others toward organizational goals.
• Experience in fundraising, donor relations, nonprofit development, or event coordination preferred.

Responsibilities

• Develop and manage donor cultivation, fundraising, workplace giving, sponsorship development, and community engagement initiatives.
• Coordinate annual campaigns and special events, ensuring successful execution and donor recognition.
• Manage donor relationships and portfolios, focusing on retention and revenue growth.
• Collaborate with staff and volunteers to engage new and existing donors through community networks and giving opportunities.
• Develop and implement fundraising strategies involving corporations, foundations, sponsorships, ERGs, and partners.
• Maintain CRM data, generate reports, and analyze giving trends to support strategic decisions.
• Provide high-quality donor service and respond to inquiries from donors, volunteers, staff, and community members.

Skills

Oral & written communication

Interpersonal skills

Independent work

Microsoft Office

Organizational & analytical skills

Collaboration & motivation

Fundraising / donor relations

Education

Bachelor's Degree in communications, marketing, nonprofit management, business, public relations, or related field

Tools

CRM/database systems

Microsoft Office

Job description

The Development & Donor Engagement Manager plays a key role in advancing the mission of Susquehanna Valley United Way through donor cultivation, fundraising, workplace giving, sponsorship development, and community engagement initiatives. This position is responsible for managing donor relationships, coordinating annual campaigns and special events, overseeing donor communications and data management, and supporting strategies that strengthen philanthropic partnerships across the region.

The ideal candidate is relationship-driven, highly organized, detail-oriented, and passionate about community impact. This individual must be able to work collaboratively with donors, volunteers, corporate partners, and community stakeholders while managing multiple priorities in a fast-paced environment.

• Support the growth and stewardship of donor communities through customized correspondence, meeting preparation, presentation materials, reporting, and strategic follow-up.
• Solicit donations through direct outreach, workplace campaigns, presentations, and relationship-building activities that align donor interests with organizational priorities.
• Manage and grow a portfolio of corporate and individual donor accounts, with a focus on workplace giving initiatives.
• Collaborate with staff and volunteers to identify and engage new and existing donors through community networks, volunteer engagement, and individual giving opportunities.
• Develop and implement innovative fundraising and donor engagement strategies involving corporations, foundations, sponsorships, Employee Resource Groups, and community partners.
• Maintain a working knowledge of donor prospects and fundraising activities through effective use of CRM systems, reporting tools, and donor tracking methods.
• Ensure timely donor recognition and acknowledgment while analyzing giving trends and opportunities to increase donor retention and revenue growth.

Campaign & Event Management

• Coordinate and manage annual direct mail and online giving campaigns from planning through execution.
• Secure corporate sponsorships for annual campaigns and special events.
• Organize and support annual community initiatives and events including Day of Action, Day of Giving, Kindness Campaign, and other special projects.
• Order, manage, and track campaign-related materials and inventory.

Data & Administrative Management

• Manage and maintain the organization's CRM database, ensuring accurate and timely donor and account information.
• Generate reports, track fundraising progress, and analyze data to support strategic decision-making.
• Ensure adherence to organizational policies and procedures while promoting compliance and operational consistency.
• Provide exceptional customer and donor service by responding promptly and professionally to requests from donors, volunteers, staff, and community members.

Qualifications

Education

• Bachelor's Degree in communications, marketing, nonprofit management, business, public relations, or a related field (or equivalent experience).

Skills & Experience

• Excellent oral and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Ability to work independently with minimal supervision while managing multiple projects and deadlines.
• Proficiency in Microsoft Office applications and CRM/database systems.
• Strong organizational, analytical, and problem-solving skills.
• Demonstrated ability to work collaboratively with diverse constituencies and motivate others toward organizational goals.
• Experience in fundraising, donor relations, nonprofit development, or event coordination preferred.

Physical Demands & Work Environment

• Work is performed in both office and community settings, including occasional outdoor environments.
• Position requires local travel and occasional evening and weekend hours.
• Special events may require extended periods of standing, as well as occasional lifting and carrying of materials and supplies.

Equal Opportunity Employer:

Susquehanna Valley United Way is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.