Development and Donor Engagement Manager

Jewish Vocational Service (JVS); San Francisco (CA); Hybrid; USD 99,000 - 109,000; Full time

Benefits offered by this job

Medical & Dental coverage

Paid holidays

Retirement plan match

Work-from-home stipend

4 Day Work Week

Job summary

Jewish Vocational Service (JVS) in San Francisco is seeking a Development and Donor Engagement Manager to lead annual fund campaigns, donor stewardship, and events within the Development Department. You will manage donor communications, portfolio stewardship, and database activities to drive fundraising growth and operational excellence.

The role requires proactive, donor-centric, and tech-savvy candidates who thrive in a fast-paced environment and collaborate with a high-performing fundraising

Qualifications

• Minimum3–5years of experience in nonprofit fundraising, development operations, or a related role requiring donor communications and stewardship, CRM/data management, campaign coordination, and strong project management skills.
• Strong customer service and relationship management skills. Consistently respectful, dependable and reliable; inspires trust.
• Self-starter with strong independent judgment, discretion and critical thinking; ability to work autonomously as well as part of a team, and to stay focused under pressure.
• Experience with direct mail campaigns, donor relations and events beneficial.

Responsibilities

• Implement and manage annual fundraising campaigns, including crafting solicitations, segmentation, timelines, and coordinating communications with Marketing and external vendors.
• Identify giving trends to adapt fundraising strategies with the Director of Individual Giving and Special Events.
• Design Salesforce-based tracking systems for donor engagement, moves management, and portfolio reporting.
• Maintain audience tracking and list management for efficient reporting and communications.
• Oversee donor stewardship and recognition programs, including timely acknowledgments and quarterly reports.

Skills

Donor relations

Campaign coordination

CRM management

Project management

Excellent communication

Salesforce experience

Education

Bachelor's degree in related field

Tools

Salesforce NPSP

Microsoft Office

Email marketing platforms

Job description

Why Join JVS?

JVS is a nonprofit working to close opportunity gaps in employment by supporting jobseekers with the skills and confidence to secure quality careers with family-sustaining wages. Grounded in core values of repairing the world and focused on helping our program participants achieve economic mobility, we believe everyone deserves access to training and the chance fora good job. JVS develops training programs in close partnership with employers in high growth sectors, offeringhigh qualityjobs.

Building on decades of experience and success, JVS is a data-driven organization that takes a whole systems approach to addressing employment and economic equity. Through our direct service programs, employerengagementand policy change, JVS is working toward a future where everyone has access to quality education and training programs that lead tohigh qualityemployment and economic mobility.

The Role

Under the direction of the Director ofIndividual Giving and Special Events, the DevelopmentandDonor EngagementManager plays a key role in managing annual fund campaigns, donor stewardship, and events within the Development Department. This is an ideal position for aproactive,donor-centric, technically savvy, and detail-oriented candidate who thrives in a fast-paced, collaborative, and dynamic environment. This position offers an opportunity tohelp drive meaningful growthon JVS’s fundraising success,deependonor engagement andstrengthenoperational excellenceas a key member of a high-performing fundraising team. The position also manages theDevelopmentand Donor DatabaseCoordinatorindata entry,databasemanagementand donor stewardshipefforts.

Scope

Annual Fund Campaigns

• Implement and evaluate the organization’s annual fundraising campaigns,includingdraftingcompelling solicitation letters, developing segmented mailing listsand campaign timelines, working withJVSMarketingteamtodisseminatecampaign communications, working with outsidevendors,and overseeingdonation tracking for Development Operations team.
• Identifytrends in giving patterns to inform direct mail solicitations andadaptannual fund strategies as needed to reach general campaign goalsin partnership with the Director ofIndividual Giving and Special Events.
• Design and implement database tracking systems in Salesforce that support donor engagement and fundraising growth, including engagement plans, prospect research, portfolio andmovesmanagement,and mailing list acquisition.
• Support the ongoing maintenance of audience tracking and list management systems to ensure efficient reporting for mailings and e-communications.
• Ensure the development and upkeep of portfoliosand management of portfolio tasksfor frontline fundraisers; implement reporting and tracking systems to support annual cultivation and solicitation of major donors.
• Managepipelineofnewdonors;ensuring that all notable donors are stewarded ina timelyandappropriate manner.
• Collaborate with the Marketing team to develop an annual calendar, online giving strategy, and high-impact marketing materials to support regular donor communications and solicitations, ensuring messaging, branding, and campaignobjectivesare aligned across channels.
• Collaborate with Marketing to supportstrategy, planning, and execution ofprogram alumni engagement and campaigns.

Donor Stewardship & Recognition

• Oversee donor acknowledgement process and donor recognition; ensure templates are updated on a quarterly basis and customized based on donor or audience.
• Create and implement a dynamic stewardship calendar with a variety of written materials and special communications that provide a steady and positive message of gratitude, including but not limited to annual Thank-a-thon, holiday cards, thank you notes, etc.
• Responsible for all donor stewardship initiatives:
  • Support front-end fundraising portfolio managerswith research, cultivation, outreach, andtracking oftasks.
  • Assess and design stewardshipplanannually.
  • Oversee project management ofall activities in Salesforce.
  • Writecustomized acknowledgement letters for all donors, ensuringall donors receive a timely acknowledgementfortheir gifts.
• Lead the development and coordination of other donor stewardship and cultivation activities as needed: quarterly major donor reports, donor facing volunteer events, meetings with institutional funders or prospects,small events,etc.
• Respond to donor and staffinquiries, as needed.
• Exercise discretion and confidentiality withregardsto donor matters.

Event Planning

• In collaboration with the Director ofIndividual Giving and Special Events, plan and execute all logistical aspects of JVS’s premier annual major fundraising event, Envision, as well as small events throughout the year.
• Support development activities to steward donors to attendspecialevents.
• Support event project management activities including but not limited to; drafting event landing pages,system integrations,sponsorship outreachand deliverable tracking, ticket registration,drafting invitations, creating segmented mailing lists, working with vendors,etc.
• Additionalevent support, including attending committee meetingsas needed.

Donor Communications

• Lead writer to design donor communications: email, direct mail, acknowledgement letters, thank you cards, special event materialswhile partnering with Marketing to ensure consistency in voice, brand, and organizational messaging.
• Contribute to design of annual appeal solicitation.
• Designscriptsforongoing stewardship calls and emails.

Administration

• In coordination withtheDirectorofIndividual Giving and Special Events,managerelationship with printing partner to coordinate orders.
• Support development department budget by tracking expenditures.
• Answer donor inquiries.
• Review and support development revenue tracking.
• Manage giving inbox.

Qualifications

Minimum Qualifications

• Minimum3–5years of experience in nonprofit fundraising, development operations, or a related role requiring donor communicationsand stewardship, CRM/data management, campaign coordination, and strong project management skills.
• Strong customer service and relationship management skills. Consistently respectful,dependableand reliable; inspires trust.
• Self-starter with strong independent judgment,discretionand critical thinking; ability to work autonomously as well as part of a team, and to stay focused underpressure.
• Innovative and creative approach to projects and problemsolution; suggests logical, realistic solutions based on data and best practices; knows when to consult.
• Ability to organize and manage multiple projects in a very fast-paced, performance-oriented environment, while proactively coordinating with cross-functional partners to meet shared deadlines and priorities.
• Meticulous attention to detail and ability to master new tasks quickly.
• Excellent communications skills, including the ability to write and edit polished communications for board, donors and volunteers; able to clearly communicate ideas and solutions persuasively; adjusts communication style to best suit audience; collaborates effectively with cross-functional partners and incorporates feedback to strengthen communications and achieve shared goals.
• Comfortable learningnew technologiesand software platforms; able to troubleshoot issues and suggest improvements.
• Strong data management experience (preferably Salesforce)
• Experience managing a large portfolio of donors(preferablyin Salesforce)
• Experience with direct mail campaigns, donorrelationsand/orevent planning.

Preferred Qualifications

• Experience using Microsoft Office Suite.
• Experience with Salesforce NPSP or similar CRM databaseincluding but not limitedto:modeling, running reports, data analyzation, designing dashboards, tracking, oversight, and support of tasks for front linefundraisers.
• 1-2 years of supervision experience.
• Experience in moves management of a large portfolio of donors.

What We Offer

• Annual Salary: $99,000-$109,000
• 100% covered medical and dental plans for the employee
• Accrued sixteen (16) days of Vacation + accrued ten (10) days of Paid Sick Leave
• Paid federal and Jewish holidays
• 3% 403(b) retirement contribution match and 3% non-elective contribution
• Healthcare and Dependent Care FSA
• Pet Insurance Discounts
• Employee Assistance Program
• Professional development opportunities and $500 Work-From-Home stipend
• The expectation for this role is to work in our San Francisco office and/or worksites on a hybrid work schedule; JVS does not provide relocation packages
• 4 Day Work Week

As an Equal Opportunity Employer, JVS is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. We welcome diverse applicants. Please let us know if you need accommodations or auxiliary aids for the interview process.