Developer Support Engineer

JFrog Ltd; Sunnyvale (CA); Hybrid; USD 100,000 - 105,000; Full time

Job summary

A leading company in software development is seeking a Developer Support Engineer. This role involves troubleshooting CI/CD scenarios, working on complex cases, and collaborating closely with multiple teams. Ideal candidates will have a strong background in software debugging and customer support along with a BS degree in a related field. The position offers competitive compensation and a hybrid work environment.

Benefits

Equity package (RSU)

Employee Stock Purchase Plan

Comprehensive benefits including medical, dental, and vision

401(k)

Paid maternity and paternity leave

Qualifications

• 2 years of experience in a similar role.
• Ability to manage escalated cases.
• Knowledge of databases is an advantage.

Responsibilities

• Troubleshoot and investigate customer CI/CD scenarios.
• Analyze logs and JVM parameters.
• Integrate with R&D and QA teams.

Skills

Technical software debugging

Customer-facing experience

Linux

Java

Networking

Education

BS in Computer Science

Management Information Systems

Tools

LDAP

Apache Tomcat

Job description

Join to apply for the Developer Support Engineer role at JFrog

Join to apply for the Developer Support Engineer role at JFrog

Direct message the job poster from JFrog

Talent Acquisition Leader at JFrog | Pushing Talents Frogward |Shaping Success through Strategic TA Operations | Cultivating Top Talent for…

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including 80% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for JFrog customers. Besides a wild ride and a lot of learning, we’ll leap your career forward!

As a Developer Support Engineer in JFrog you will...

• Troubleshoot and Investigate complex customer’s CI/CD scenarios and provide innovative solutions for their requirements
• Set up JFrog applications and 3rd party products in various development environments
• Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
• Reproduce customer scenarios and fill relevant bugs/features
• Maintaining and improving a knowledge base of known issues and solutions
• Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
• Ability to work in flexible hours and on weekends while needed
• Develop scripts in Bash, Python, Groovy for debugging and automating
  
  

To be a Developer Support Engineer in JFrog you need…

• BS or equivalent in Computer Science, Computer Engineering, Management Information Systems, or Information Technology, plus 2 years or similar experience.
• Customer-facing experience, 3-5+ years.
• Able to manage complex, escalated cases, involving multiple architectures across multiple platforms.
• Experience in Linux - Mandatory
• Strong technical software-related debugging skills - Mandatory
• Understanding of Java or other compiled language - Mandatory
• Knowledge/experience with databases, LDAP, Apache https, Apache Tomcat - Advantage
• Experience with networking and reverse proxy (nginx/httpd) - Advantage
• Experience in the DevOps industry - Advantage
  
  

What Jfrog Can Offer…

• At JFrog, base salary is only one component of our compensation package.
• This position has a base salary range between $100,000 to $105,000. Base salary will be based on your skills, qualifications, experience and location.
• JFrog embraces hybrid work: 3 days in office / 2 days remote.
• This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
• JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!
  
  

JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development

Referrals increase your chances of interviewing at JFrog by 2x

Inferred from the description for this job

401(k)

Medical insurance

Vision insurance

Paid maternity leave

Paid paternity leave

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