Developer Services Manager

Capital Consultants Management Corporation; San Antonio (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

Wellness program

Flexible Spending Accounts

401k matching

Paid time off

Paid parental leave

Training and education assistance

Employee Assistance Program

Calm Health

Disability insurance

Life insurance

Pet insurance

Job summary

Capital Consultants Management Corporation is seeking an HOA Manager to oversee a portfolio of master-planned communities in Texas. The role emphasizes vendor coordination, compliance with HOA rules, and effective communication with developers, boards, and residents.

The position requires strong project management, conflict resolution, budgeting, and the ability to work independently with supervision as needed. On-site duties include site inspections and town hall coordination.

Qualifications

• 13 years of relevant experience in customer service hospitality project management vendor coordination or business development.
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Responsibilities

• Manage a portfolio of developing communities between 7 and 18 communities.
• Work directly with the Developer of each community; advise on HOA decisions and best practices; attend open meetings; implement decisions and provide weekly updates.
• Manage all vendors within each community and ensure all contractual obligations are met.
• Inspect sites twice monthly; visit sales offices and provide HOA information and resources.
• Draft and keep all community records; follow turnover processes from developer to homeowner board control.
• Coordinate and run board and community meetings; plan Town Halls; prepare notices, agendas, and minutes.

Skills

Customer service

Hospitality

Project management

Vendor coordination

Business development

Organizational skills

Time management

Microsoft Office

Excel

Word

Local travel

Vehicle required

Tools

MS Office Suite

Job description

Daily work involves customer service vendor management project management public speaking finance budgeting and conflict resolution Many candidates joining our company have experienced previous success in areas such as retail restaurants and administrative or taskproject management roles; they are able to work independently with some supervision and direction We are primarily a customer service and communication company that just happens to be in the property management industry Handling difficult customer situations is an essential trait as we deal with a high number of conflict resolution scenarios

Manager Responsibilities

Effectively manage a portfolio of developing communities between 7 and 18 communitiesWork directly with the Developer of each community This includes the following Advise the developer on HOA decisions and best practices attend any open meetings at agreed time Implement Developer decisions and processes provide Weekly UpdatesManage all vendors within each community and ensure all contractual obligations are metInspect the sites twice monthlyVisit sales offices and provide HOA information and resourcesDesign and prepare Request for ProposalsPerform site inspections on a regular basisDraft and keep all community recordsFollow transitional processes and procedures for the turnover of communities from developer to homeowner board controlKeep association files organized on serverUpdate portalsMonthly newslettersHandle all Eblasts for the communitiesEffectively run all board and community meetings included 2x yearly Town Halls This includes the following Prepare meeting notices agendas and presentations draft meeting minutes

Community Rules and Regulations

An HOA manager is typically involved in drafting and enforcing community rules and regulations These rules govern behaviors that are intended to help maintain a visually appealing neighborhood while protecting property values Rules and regulations usually govern landscaping and home maintenance requirements; on street parking; building additions; and exterior home appearance An HOA manager monitors community activities hears complaints from homeowners and investigates and resolves issues

Maintenance and Upkeep

An HOA manager is responsible for the general maintenance and upkeep of common areas in a community Managers must ensure that neighborhood equipment lighting and gates are all in good working order A manager may be responsible for working with local vendors to uphold this responsibility

Site Inspection

An HOA manager is responsible for twice monthly community site inspections in which they survey the area for violations according to the HOAs rules and regulations The community manager assigns violations to homeowners who have infractions according to the rules and regulations of the neighborhood An HOA manager may issue fines against non compliant homeowners if rules are consistently violated and the community supports a fining policy

Other Responsibilities

An HOA manager handles the financial matters of the HOA they manage including the collection of association fees from residents They may also work in coordination with a council or board comprised of community members who live in the neighborhood These board members help facilitate neighborhood meetings; keep residents up to date on changes to rules and regulations; and serve as unofficial internal representatives of the management company The HOA manager may conduct annual elections for the community to elect new board members

Required Skills & Experience

13 years of relevant experience in customer service hospitality project management vendor coordination or business developmentStrong customer service mindset with the ability to engage professionally with a variety of personalities and stakeholdersStrong organizational and time management skills with the ability to self manage and work independentlyProficiency in Microsoft Office Suite particularly Excel and WordWillingness to travel locally for site visits and community inspections personal vehicle required; mileage reimbursed

WHAT WE OFFER

• Comprehensive benefits package including medical dental and vision
• Wellness program
• Flexible Spending Accounts
• Company matching 401k contributions
• Paid time off for vacation holidays medical and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs including Employee Assistance Program and Calm Health
• Optional benefits including short and long term disability life insurance and pet insurance
• Most importantly a caring team who is dedicated to your success