Assistant Community Manager

Capital Consultants Management Corporation; Albuquerque (NM); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k contributions

Paid time off

Job summary

HOAMCO in Albuquerque seeks an Assistant Community Manager to provide administrative and operational support, ensuring compliance with policies and fostering strong resident relations.

Under supervision of the Community Association Manager, you will draft Board agendas, coordinate meetings, manage documents and vendor contracts, and assist with budget processes. This role emphasises communication, teamwork and resident service in a full-time setting.

Qualifications

• High School Diploma or Equivalent required.
• 2–3 years of customer service, administrative and/or community association experience.
• Access to reliable transportation and valid driver's license.
• Ability to work outside regular hours including evenings/weekends.
• Strong organizational, leadership and conflict resolution skills.
• Excellent verbal and written communication; proficient in MS Office.

Responsibilities

• Draft Board meeting agendas and memos with the Community Association Manager.
• Collect and compile documents for Board packets and notices.
• Schedule meetings and handle logistics for in-person and virtual sessions.
• Maintain and update Association documents and owner records in systems.
• Coordinate vendor oversight, invoices, and service contracts.
• Assist with annual budgeting, audits, and reserve studies.
• Provide verbal and written reports to the Manager and Board as needed.
• Support resident communications via email, phone, and in person.

Skills

Customer service

Communication

Leadership

Organization

Conflict resolution

Administrative support

Vendor coordination

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Word

Excel

PowerPoint

Outlook

Job description

Assistant Community Manager HOAMCO

HOAMCO Culture At HOAMCO our team members are passionate about their work bringing enthusiasm and dedication to every task They excel independently and understand the importance of teamwork We are committed to building people and communities by fostering open honest relationships through transparent communication Our dedication to exceptional customer service ensures we positively impact everyone we interact with

Function & Role

Under general supervision of the Community Association Manager the Assistant Community Manager is responsible for providing administrative and operational support to ensure the smooth management of the Association in compliance with established company and Board policies and procedures The Assistant Community Manager assists in maintaining the community supporting the communitys values vision and philosophies The Assistant Community Manager is expected to exhibit a supportive style that contributes to meeting residents needs with a high level of satisfaction The Assistant Community Manager also serves as a key support liaison between HOAMCO the Community Association Manager and the Association facilitating effective communication documentation and coordination.

Duties

• Draft Board meeting agendas and memos in collaboration with the Community Association Manager
• Collect and compile supporting documents for Board meeting packets
• Assist with drafting meeting notices ensuring all meeting communications are distributed and posted in a timely manner
• Schedule meetings for the Association and Community Association Manager as needed
• Handle Board meeting logistics including room and virtual meeting set up distribution of packets and related preparations
• Board and committee meeting attendance
• Maintain and update as needed all Association documents within internal systems and resident portal
• Maintain and update all owner records as needed or when requested
• Develop and maintain annual management calendar and common area elements maintenance calendar in collaboration with the Community Association Manager ensuring all tasks are completed in accordance with governing documents state statutes and general best practices
• Management of all vendors and service contracts related to all Association facilities and common areas including oversight for all community wide landscape projects facilities & operational maintenance projects and reserve projects
• Assist the Community Association Manager with the development of Request for Proposals RFP for Association services
• Manage vendor invoice reviews and approvals
• Assist Community Association Manager with annual budget development process review of monthly financial package annual CPA audit process annual reserve study planning and reserve project execution including research document and report preparation
• Provide verbal and written reports to the Community Association Manager and Board of Directors as needed or required
• Assist with resident Board and Committee communications via email phone and in person to effectively address questions and resolve issues

Other Duties

• Perform other duties as assigned to support the overall success and well being of the community
• Attend all appropriate HOAMCO training classes meetings and seminars as requested

HOAMCO Employees Excel at

• Consistently projecting a positive image of the company
• Prioritizing tasks effectively in a fast paced environment handling interruptions seamlessly
• Being strong team players ready to assist others as needed
• Demonstrating highly effective interpersonal skills and collaborating well with colleagues
• Providing exceptional customer service
• Maintaining an enthusiastic professional and positive demeanor
• Upholding integrity and credibility

Qualifications

• High School Diploma or Equivalent
• Minimum 2 3 years of customer service administrative andor community association industry experience required
• Access to reliable transportation and possess a valid drivers license
• Ability to occasionally work outside of regular business hours including evenings and weekends
• Ability to prioritize tasks in a fast paced environment while handling various interruptions
• Effective leadership organizational and conflict resolution skills
• Exceptional customer service skills with a keen focus on resident experience
• Polished and professional verbal and written communication skills
• Proficiency in Microsoft Office Suite Word Excel PowerPoint Outlook

What We Offer

• Comprehensive benefits package including medical dental and vision
• Wellness program
• Flexible Spending Accounts
• Company matching 401k contributions
• Paid time off for vacation holidays medical and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs including Employee Assistance Program and Calm Health
• Optional benefits including short and long term disability life insurance and pet insurance

Most importantly a caring team who is dedicated to your success