DEVELOPER L4

Wipro Limited; Louisville (KY); On-site; USD 60,000 - 135,000; Full time

Job summary

Wipro Limited is seeking an experienced developer to build and implement conversational AI solutions using Google CCAI. You will create Dialogflow CX agents, configure CCAI features, and develop Agent Assist capabilities for healthcare applications.

The role requires experience with Dialogflow CX, Vertex AI, and REST APIs, with 5–8 years in related work. Content emphasizes standard healthcare tooling and deployment readiness.

Qualifications

• 5-8 years of experience in the field is expected.
• Mandatory skill: Amazon Connect Communication.

Responsibilities

• Build Dialogflow CX virtual agents.
• Configure CCAI solutions.
• Develop Agent Assist functionality.
• Implement knowledge connectors and integrations.
• Create conversational workflows.
• Integrate with healthcare applications and APIs.
• Support testing and production deployment.

Skills

Application development

CCAI experience

Dialogflow CX

Google Agent Assist

Vertex AI

Google Cloud Services

REST APIs

Java

Python

Node.js

Tools

Dialogflow CX

Google Agent Assist

Vertex AI

Google Cloud Services

REST APIs

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Position Summary

Responsible for developing and implementing conversational AI and customer engagement solutions using Google Customer Engagement Suite.

Responsibilities

• Build Dialogflow CX virtual agents.
• Configure CCAI solutions.
• Develop Agent Assist functionality.
• Implement knowledge connectors and integrations.
• Create conversational workflows.
• Integrate with healthcare applications and APIs.
• Support testing and production deployment.

Required Skills

• Application development experience.
• Google Contact Center/CCAI experience.
• Expertise in:
• Dialogflow CX
• Google Agent Assist
• Vertex AI
• Google Cloud Services
• REST APIs
• Java, Python, or Node.js.

Preferred Skills

• Contact Center migration experience.
• Healthcare payer experience.
• Conversational AI and Generative AI implementation experience.

Mandatory Skills: Amazon Connect Communication. Experience: 5-8 Years.

The expected compensation for this role ranges from $60,000 to $135,000 . Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience.

Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.