Developer II — Salesforce Integration (Tier 2 Security Clearance)

M&S Consulting; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

M&S Consulting is seeking a Developer II for Salesforce CRM integration solutions in a federal contact center program. This remote mid-level role requires an active Tier 2 Security Clearance. Duties include developing and prototyping Salesforce solutions, resolving production issues, and adhering to project milestones. Candidates should have a Bachelor’s degree in Computer Science or similar, with 3-5 years of relevant experience and proficiency in Salesforce architecture. Join a collaborative team focused on innovative solutions.

Qualifications

• 3–5 years of relevant professional experience; minimum 4 years specific to contract scope.
• Proficient in Salesforce architecture and integration.

Responsibilities

• Develop, test, debug, and implement Salesforce integration programs.
• Research and analyze existing systems and program requirements.
• Resolve production support problems independently.

Skills

Salesforce architecture, integration patterns, and APIs

Contact center technologies and integration platforms

Debugging and implementation skills

Education

Bachelor's degree in Computer Science or related field

Job description

Job Description

The Developer II develops, prototypes, and tests Salesforce CRM integration solutions for a federal contact center program. This mid-level role independently resolves production support issues, supports application integration, and contributes to the design and implementation of scalable technical solutions.

Clearance Required: Tier 2 Security Clearance (formerly NACI) — must be active at time of call order issuance. The Salesforce integration team must already possess this clearance at the point of program award to allow for a smooth and expedited transition. Strong technical qualifications alone are not sufficient - an active clearance in hand is required.

Key Responsibilities

• Develop, test, debug, implement, and document moderately complex Salesforce integration programs
• Develop and prototype solutions supporting Salesforce integration with the cloud-based contact center platform, including IVR and Knowledge Management systems
• Support CTI integration to display caller‑relevant information and enable screen pop functionality in the CRM
• Research and analyze existing systems and program requirements
• Resolve production support problems independently
• Create interfaces for data capture, table population, and application code development
• Conduct quality assurance activities including peer reviews
• Support UAT and go‑live activities
• Attend scheduled and ad hoc meetings as required
• Adhere to established milestones and project deadlines

Minimum Qualifications

• Bachelor's degree in Computer Science or related field (equivalent combination of education and experience considered)
• 3–5 years of relevant professional experience; minimum 4 years of experience within the scope of the contract
• Proficiency in Salesforce architecture, integration patterns, and APIs
• Experience with contact center technologies and integration platforms
• Current Tier 2 Security Clearance (formerly NACI) required at time of engagement

Work Environment Requirements

• Hardwired internet connection via ethernet cable required
• Minimum 25 Mbps download / 5 Mbps upload internet speed
• Private, secure work area
• All sensitive information must be kept private and secure at the remote location

This is a remote position. All candidates must hold a current Tier 2 GSA Security Clearance (formerly NACI) at the time of call order issuance. This is a hard, non‑negotiable requirement. Candidates who do not already possess this clearance will not be considered.

M&S Consulting proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a protected veteran, or any other characteristic protected by law.