Developer Community Support Engineer (Hybrid)

CodeRabbit; San Francisco, Boston (CA, MA); Ibrido; USD 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Equity

Benefits

Professional development opportunities

Descrizione del lavoro

CodeRabbit is seeking a proactive Community Support role to be the first contact for technical questions across public communities. You will troubleshoot code review issues, resolve integration problems, and provide timely, accurate public responses.

You will also create knowledge resources and escalate accordingly to engineering and product teams. Join a growing team enabling developers to trust code they ship, with emphasis on transparency, collaboration, and scalable support across

Competenze

• 4+ years leading support operations initiatives or similar in a technical/SaaS environment.
• Designed and launched programs that measurably improved support metrics and productivity.
• Strong analytical mindset with fluency in operational data and metrics.
• Customer obsession: focused on delivering high-quality customer experiences.

Mansioni

• Collaborate with marketing and DevRel to engage community spaces (Discord, X, GitHub discussions, Reddit).
• Troubleshoot code-review scenarios, integration failures, and API issues end-to-end.
• Reproduce issues, debug code, and deliver working solutions.
• Create reusable resources: how-to guides, debugging walkthroughs, config examples, known gotchas.
• Escalate to engineering/product with reproduction steps and context.

Conoscenze

Community management

Technical support

SaaS operations

Analytics

Customer obsession

Formazione

Bachelor’s degree in CS/Engineering

Strumenti

SQL

CRM systems

Dashboards

Descrizione del lavoro

CodeRabbit is seeking a proactive Community Support role to be the first contact for technical questions across public communities. You will troubleshoot code review issues, resolve integration problems, and provide timely, accurate public responses.

You will also create knowledge resources and escalate accordingly to engineering and product teams. Join a growing team enabling developers to trust code they ship, with emphasis on transparency, collaboration, and scalable support across