Detention Specialist/ Control Room Operator

Caroline Detention Facility; Bowling Green (VA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Sick leave

Vacation time

Vacation time

Job summary

A correctional facility in Virginia seeks a Detention Specialist to oversee operations in the Control Center. The role involves monitoring access of staff and visitors, managing security communications, and maintaining confidentiality of sensitive information. Candidates must possess excellent communication and organizational skills, a high school diploma, and proficiency in Microsoft Office. This position includes 10-hour shifts and the ability to work every other weekend, with comprehensive medical and retirement benefits.

Qualifications

• Ability to maintain confidentiality of information.
• Excellent written and oral communication skills.
• Highly organized with strong attention to detail.
• Excellent written and oral communication skills.
• Highly organized with strong attention to detail.

Responsibilities

• Control access and departures of staff and visitors.
• Monitor emergency system alarms and respond appropriately.
• Assist with Detainee Visitation.
• Assist with visitor visitation and mail duties as needed.
• Ensure adherence to facility policies and confidentiality.

Skills

Confidentiality

Communication skills

Organizational skills

Proficient computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Overview

This is a non-sworn position at the Caroline Detention Facility responsible for the operation of the facility's Control Center. The Control Center serves as the communications hub of security operations, including emergency communications. Detention Specialists monitor all access and departures of staff and visitors in the facility. The sensitive nature of work in this position requires the incumbent to exercise discretion and retain confidentiality of all information obtained by discussions, recorded data, etc.

Responsibilities

Duties and Responsibilities

This position may be assigned to duties in both the Control Center and as Receptionist, to include visitation.

Control Center

1. Communicates over the facility's telephone, intercom and radio systems with staff, the public, visitors and other agencies;
2. Controls all persons entering and leaving the facility's secure perimeter by ensuring positive identification and verifying permission to enter or to leave;
3. Controls all internal movement of staff and detainees by remote operation of gates and doors;
4. Monitors the facility's emergency system's alarm panels and responds appropriately;
5. Maintains required records and logs;
6. Issues and receives equipment, keys and other items according to CDF policy;
7. Maintains sanitation standards in the Control Center;
8. Ensures all shift paperwork is sorted and forwarded to the appropriate staff; and
9. Other duties as assigned.

Reception Desk

1. Functions as the facility's Receptionist and primary contact person during regular business hours;
2. Responds to and screens all incoming facility calls and directs them to the appropriate extension;
3. Greets public and official visitors to the facility and, when applicable, contacts appropriate staff to respond to visitor's concerns;
4. Respond to questions from callers/visitors relating to detainees;
5. Assists with Detainee Visitation, performing tasks outlined in Reception Officer Post Order;
6. Assists the Mail Clerk when needed; and
7. Other duties as assigned.

Education/Experience

1. High school diploma or equivalent;
2. Strong ability to maintain confidentiality of information;
3. Proficient computer skills, including the use of Microsoft Office software;
4. Excellent written and oral communication skills;
5. Highly organized with strong attention to detail.

Licenses and Certificates

Valid Virginia Driver's License

Physical Characteristics

Good vision; able to hear conversations within noisy groups; mobility to walk, stoop, bend; capable of working under stressful conditions, in high and low temperatures, and around dust, odors, and noise; olfactory senses sufficient to detect smoke from fire and/or specific prohibited substances (e.g., marijuana); be able to use computer, telephone, and all office equipment. Must be able to work independently.

Other

Aptitude: The incumbent must be able to maintain confidentiality of all CDF information and have a working knowledge of the principles and techniques of operation of office equipment.

Temperament: Incumbent needs to be able to deal tactfully and cordially with a variety of people of different levels and cultural backgrounds; be capable of coping under sometimes stressful conditions; be able to work within a confined area for prolonged periods of time. Incumbent must possess excellent interpersonal relationship skills. This person must be punctual, professional in appearance, and possess a positive mental attitude; be able to command the respect and confidence of staff and detainees and be philosophically committed to the objectives of the facility.

Ethos: Incumbent is required to abide by the Standards of Conduct, the Code of Ethics, and the General Orders, as presented in the CDF policies and procedures manual. Employees are expected to report for work at their scheduled time.

Schedule

SCHEDULE: 10-hour shifts and must be able to work every other weekend.

Benefits

Medical, Dental, Vision, AFLAC, participation in the VRS (Virginia Retirement System), paid holidays, sick leave and vacation time.

*MUST BE ABLE TO OBTAIN A FEDERAL SECURITY CLEARANCE- PUBLIC TRUST

Application Process

Please go to www.Carolinedf.org to complete the Application and Background Information Release Form (This is a secured site).