Detention Officer Captain

GARDAWORLD FEDERAL SERVICES LLC; Surprise (AZ); On-site; USD 52,000 - 63,000; Full time

Job summary

GardaWorld Federal Services in Surprise, AZ seeks a Detention Officer Captain to oversee detention security operations and supervise staff, ensuring safety, security and orderly facility operation in compliance with standards.

The role requires strong leadership, decision-making under pressure, and ability to coordinate with medical, transportation and outside agencies. Minimum seven years in military/detention, five years supervisory, and US work authorization.

Qualifications

• 7+ years in military, detention, or law enforcement.
• 5+ years supervision in detention/corrections or law enforcement.
• US citizenship or legal work authorization.
• Ability to read, write, and speak English proficiently.
• Clear criminal background and ability to pass checks.

Responsibilities

• Oversee detention security operations and supervise staff.
• Monitor housing unit operations and policy compliance.
• Respond to emergencies and coordinate response efforts.
• Review incident reports and maintain accurate records.
• Train and mentor detention officers on procedures.
• Coordinate with medical, transport, and external agencies.

Skills

Leadership

Security ops

Communication

Emergency response

Report writing

Education

High school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Detention Officer Captain

Surprise, AZ, Surprise, AZ, US

POSITION INFORMATION: BASIC DETAILS

Location: Surprise, AZ

Full-Time/Part-Time: Full-time

FLSA Status: Non-Exempt/Hourly

Travel Requirement: No

Teleworking: No

Pay: $42.09/hr. ($37.00/hr. base rate + $5.09 H&W)

*Pay rates listed reflect the full rate for this position, including both the base pay and health and welfare benefits in accordance with applicable requirements. Pay is based on numerous factors including market location and may vary depending on job-related knowledge, skills, and experience.

*Note: We are currently building a pipeline for this role, with an expected start date of later this year

POSITION SUMMARY INFORMATION: DUTIES AND REQUIREMENTS

Position Overview: In this role, you will oversee detention security operations and supervise detention personnel responsible for maintaining the safety, security, and orderly operation of the detention facility. You will provide leadership, operational oversight, and guidance to detention officers and supervisory staff while ensuring compliance with government detention standards, facility procedures, and security protocols. This position requires strong leadership abilities, sound judgment, decision-making skills, and the ability to manage emergency situations, staff performance, and daily detention operations within a secure detention environment.

Responsibilities

• Supervise detention officers, sergeants, and assigned security personnel during daily detention facility operations and shift activities.
• Monitor housing unit operations, resident movement, security procedures, and operational activities to ensure compliance with government detention standards and facility policies.
• Conduct inspections of housing units, operational areas, security equipment, and staff performance to identify safety concerns or operational deficiencies.
• Respond to emergencies, disturbances, security incidents, medical situations, and resident behavioral issues while coordinating appropriate response procedures and staff assignments.
• Review incident reports, disciplinary documentation, activity logs, resident records, and operational reports for accuracy, completeness, and compliance.
• Coordinate staffing assignments, shift coverage, emergency response planning, and operational scheduling activities for detention personnel.
• Train and mentor detention officers on security procedures, emergency protocols, resident management techniques, and operational standards.
• Investigate security incidents, policy violations, resident complaints, and operational concerns while implementing corrective actions as necessary.
• Coordinate with medical personnel, transportation teams, behavioral health staff, facility leadership, and outside agencies regarding resident operations and security matters.
• Ensure accountability of security equipment, restraints, keys, radios, emergency gear, and operational resources assigned to detention personnel.
• Support audits, inspections, compliance reviews, emergency preparedness activities, and operational assessments conducted by facility leadership or outside agencies.
• Maintain professionalism, leadership, strong communication, and sound decision-making while supporting safe, secure, and efficient detention facility operations.

Qualifications

• Minimum of seven (7) years of experience as active-duty military, detention/corrections, or law enforcement.
• Must possess five (5) years of supervisory experience within detention/corrections or law enforcement, with at least some of this experience at the sergeant/equivalent level or above.
• Must be able to provide proof of citizenship or legal US work authorization.
• If prior active-duty military, must provide copies of DD214(s) showing discharge condition.
• Must consent to fingerprinting.
• Must be able to read, write, speak, and understand English proficiently.
• Must be at least 21 years of age.
• Must possess a high school diploma or equivalent
• Clean criminal record and ability to pass a comprehensive background check and security screening.
• Ability to pass a preemployment medical assessment and drug screening.
• Excellent communication, observation, and report-writing skills.
• Ability to remain calm and effective under pressure and in high-stress situations.
• Ability to work flexible shifts, including nights, weekends, and holidays.

Employees may be exposed to extreme cold or hot weather conditions, fumes, or airborne particles, toxic or caustic chemicals, and loud noise.

Physical Requirements

Employees may be required to remain in a stationary position, stand, push, pull, climb, kneel, crawl, balance, squat, bend, and reach. Employees may be also required to use gear to move items around, including, but not limited to, carts and dollies. Employees may also be occasionally required to lift and/or move up to 49 pounds.

GardaWorld Federal Services is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.